General Manager

Smoothie King (SKFI); Avon (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Smoothie King is seeking a General Manager to lead a store team and deliver an exceptional guest experience. You will manage operations, drive performance metrics, and ensure compliance with food-safety guidelines while upholding brand standards and community marketing initiatives.

The role emphasizes developing staff, optimizing scheduling, inventory, and supplier relations, and running the store in alignment with the company’s mission to inspire healthy living.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum 2 years’ experience as a manager or supervisor in a restaurant or retail service.
• Exceptional interpersonal and guest-service oriented mindset.
• Demonstrated integrity and alignment with company culture and mission.
• Willingness to roll up sleeves and drive results with a customer-first approach.

Responsibilities

• Hire, develop, and lead the store team to deliver an outstanding guest experience.
• Use P&L, Daily Business Review, cash handling, and scheduling tools to run operations.
• Maintain supplier relationships and manage inventory and shipments.
• Monitor KPIs, identify issues, and implement improvements.
• Manage store cash activities and ensure food-safety compliance.
• Uphold brand standards and promote community marketing initiatives.
• Drive local store marketing and recognize team achievements.

Skills

Leadership

Staff development

Customer service

Interpersonal skills

Integrity

Bias towards action

Time management

Education

High school diploma

Bachelor’s or associate degree in business/hospitality

Tools

MS Word

MS Excel

Job description

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence. As the role will evolve over time, the successful candidate will show curiosity in the business, demonstrate willingness to take on new challenges, and lift our team by developing additional skills to assist and support our purpose

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Qualifications

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.