General Manager

Snooze Arbor Trails; Austin (TX); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus

Annual bonus

401k/Roth 401k

Health insurance

Paid time off

Telehealth program

Meal benefits

Job summary

Snooze is seeking a General Manager in the United States to lead day‑to‑day restaurant operations with a focus on guest satisfaction, team leadership, and financial performance. You will be responsible for planning, organizing, and directing staff to achieve sales, costs, labor, and quality targets in line with Snooze standards and the Snooze Compass.

The role includes developing local marketing efforts, collaborating with the community, and ensuring a positive, safe, and engaging work

Qualifications

• Must have 4+ years of operations and leadership experience in a restaurant setting.

Responsibilities

• Ensure guests feel welcome and receive responsive, friendly service.
• Be a role model and trainer across Snooze hourly positions.
• Achieve sales and growth objectives while maintaining Snooze standards.
• Develop, plan, and carry out restaurant marketing and promotional activities.
• Build relationships with the local community and nonprofits.

Skills

Leadership

Customer service

Operations management

Budgeting

Marketing

Community engagement

Job description

Snooze – Who Are We?

We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we’ve invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you’ll find more than a job. You’ll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone.

Will you join us?

The General Manager Role at Snooze

You are the face of Snooze; the lighthouse in direction, operations, morale, engagement, and guest satisfaction. The importance of this role simply can’t be overstated, as the success of the restaurant lies in your hands. Some of your objectives may include the planning, organizing, training, and leadership necessary to achieve objectives in sales, costs, labor, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation, community engagement, and sustainability. You are an active member of your community and are responsible for generating and reaching all sales objectives while creating and maintaining an environment consistent with the Snooze Compass and service standards.

The Benefits!

At Snooze, we not only want to pay you for the great work you do each and every day, but we also want to help you take care of yourself and your family. Below is a breakdown of a few benefits Snooze offers for this position.

• Competitivequarterly operational performance bonus
• Additionalcompetitive yearly bonus for incredible P&L management
• Long-termincentive program rewarding 5 years of service with a cash bonus, timeoff, and funds for personal development
• No latenights—you’llbe home by dinner time every night!
• $50 per monthfor cell phone reimbursement due to using your personal phone forrestaurant support (reimbursed monthly)
• Weeklypayand competitive hourly rates
• CompetitiveBasic Health, Dental, Visions, Pet, and Accident Insurance Plans
• Employer-paid Short Term Disability and Life Insurance Plans
• 401k/Roth 401kPlans
• Unlimited affordableTelehealth program
• 120 Hours (15days) of vacation time accrued per year and paid at a regular rate
• 40 Hours (5days) of paid sick time paid at regular rate per year
• Four (4) PaidHolidays - Closed Thanksgiving and Christmas Day to spend time with family and friends
• 8 Hours (1day) of paid community volunteer time paid at regular rate per hour
• 100% paid mealbenefits
• Other benefitsincluding potential field trips, community engagement, personal andprofessional growth, and advancement opportunities
• Unlimiteddance parties!

The Position Specifics

Completely understand all Snooze policies, procedures, standards, specifications, guidelines, and expectations.

• Ensure that all guests feel welcome and are given responsive, friendly, courteous, and exceptional service.
• Be a role model, facilitator, trainer, and able employee in all Snooze hourly positions.
• Assume 100% responsibility for the quality of products served and service given to guests while also achieving Snooze objectives for sales and growth.
• Develop, plan, and carry out all restaurant marketing, advertising, and promotional activities and campaigns.
• Develop relationships with the local community, collaborating with nonprofits, businesses, and government associations in order to bond Snooze to the local community.
• Maintain Snooze standards in terms of employment, including interviewing, hiring, training, reviewing, evaluating, and terminating based on company policy.
• Be knowledgeable of Snooze policies regarding personnel and administer prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures.
• Schedule labor by anticipating sales while ensuring all positions are filled and labor cost objectives are met.
• Continually strive to develop all staff in managerial and professional skills, building Snooze’s future leadership.
• Consistently monitor financial controls to assure objectives are met in sales, costs, labor, etc. Control cash and receipts by adhering to cash handling and reconciliation procedures in accordance with Snooze policies.
• Prepare all required paperwork, including forms, reports performance reviews, and schedules in an organized and timely manner.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
• Ensure that all food and beverage products are consistently prepared and served according to Snooze standards. Verify that all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance.
• Create and maintain a fun, safe, and rewarding work environment for all Snoozers.

Is this the role for you?

General Managers at Snooze...

• Must be 21 years of age and be authorized to work in the United States.
• Have knowledge of food, beverage, and service generally involving at least 4+ years of operations and leadership experience.
• Possess excellent basic math skills and can operate a cash register and Point of Sale system. Must also be able to communicate and understand the predominant language(s) of the restaurant’s trading area.
• Be able to work in a standing position for long periods (up to 10 hours) and have the stamina to work 50 to 55 hours per week.

Compensation Details

Full Salary Range: $75,000 - $90,000

Hiring Range: $75,000 – $82,500

New Snoozers typically start within the hiring range, with movement through the full salary band based on demonstrated mastery of core competencies, expanded skillset, and sustained performance over time. This allows us to create meaningful opportunity for growth.

Snooze is an Equal Opportunity Employer