Back of House Supervisor

PharmaCann Inc; Rosemont (IL); On-site; USD 29,000 - 30,000; Full time

Job summary

PharmaCann, Inc. is seeking a Back of the House Supervisor to lead inventory receiving, FIFO compliance, and order fulfillment across our retail dispensaries.

You will drive policy, training, and audit compliance while coordinating with store leadership to meet performance goals. You will recruit, train, and develop store teams, deliver performance reviews, and ensure consistent operations across multiple locations.

Qualifications

• Minimum 21 years of age or per state regulations.
• Bachelor’s Degree in business, operations management, or related field preferred.
• Store management experience preferred.
• Minimum 2 years’ experience supervising training, quality, and customer service in retail.
• 1 year PharmaCann supervisory experience may substitute for 2 years.
• Minimum 4 years’ retail experience including front-end and/or inventory responsibilities.

Responsibilities

• Oversee and execute all inventory initiatives as outlined on the master calendar.
• Ensure day-to-day operations run smoothly through the store team.
• Work with cross-divisional teams to align on strategic objectives and plans.
• Maintain audit readiness and acceptable scores.
• Establish and implement SOPs, policies, and procedures for retail staff.
• Ensure compliance with safety and security policies within the store.
• Collaborate with other managers to achieve organizational goals.
• Interview, recruit, and hire to fill gaps based on performance and volume.
• Train managers and employees in operational standards using SOPs and policy.
• Develop and maintain a training calendar and onboarding process for new hires.
• Provide ongoing training to ensure consistency across stores.
• Write and deliver performance reviews with the GM for succession planning.
• Manage performance and coaching in partnership with GM and HR.
• Maintain organized documentation of employee issues.
• Support other duties as assigned across operations including call center, sales consulting, outreach, security, and visual merchandising.

Skills

Store management

Training supervision

Retail operations

P&L responsibility

Analytical skills

Microsoft Office

Education

Bachelor’s degree in business/operations management

Tools

Google Workspace

Microsoft Office

Job description

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.

Job Summary

The Back of the House Supervisor is responsible for managing policy and procedure, compliance, inventory, receiving orders, and all other operational objectives of PharmaCann store operations. This position is responsible for ensuring all employees of the dispensary are accountable to these same responsibilities. This position manages the inventory team to improve accuracy, training, and execution of operational initiatives. The Back of the House Supervisor is an expert in their field of inventory receiving, FIFO compliance, and order fulfillment.

Duties And Responsibilities Or (Essential Functions)

• Oversee and execute all inventory specific initiatives as outlined on the master calendar.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans.
• Ensure the store is audit compliant and achieves acceptable scores.
• Establish and implement operational policies, standards, and procedures for retail staff.
• Ensure compliance with all safety and security policies and procedures within the retail store.
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.

• Interview, recruit, and hire to fill gaps in open positions in a timely manner based on store performance and volume.
• Train managers and employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy, and procedures.
• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
• Ensure continuous training and development with team members through training curriculums that result in consistency across all stores.
• Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on member’s strengths and develop areas of improvement.
• Manage the performance, coach, and discipline team members on performance and violation of company and compliance policies in partnership with GM and HR.
• Maintain a highly organized and professional documentation of employee issues.

• Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in the performance of the store.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, sales consulting, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Qualifications And Competencies

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business,operations management, or a related field is preferred
• Store management experience preferred
• Minimum 2 years’ experience supervising training, quality, and customer service in retail
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
• Skilled in Google and/or Microsoft Office Suite
• Experience with significant P&L responsibility
• Strong knowledge of retail technology platforms and systems
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Communication Proficiency
• Excellent Time Management.
• Detail Oriented
• Urgent.
• Conduct all interactions with a high ethical standard
• Proven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility

Pay is $21-22/hr

Working conditions

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability. May require some travel.

Physical Requirements

While performing the duties of this job, the employee is regularly required to speak and listen. This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather. Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.