ASSISTANT GENERAL MANAGER

Northern Hotels Group; Southfield (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Northern Hotels Group is seeking an Assistant General Manager to oversee guest service, F&B, rooms and maintenance, aiming to maximize guest satisfaction and drive property development. You will work alongside the General Manager on daily operations and serve as the main contact during the GM’s absence.

The role requires an associate degree and prior hotel experience, with Marriott familiarity preferred. Strong leadership and adherence to safety and SOPs are essential to drive excellence across

Qualifications

• Associate degree (AA) or equivalent from a two-year college or technical school.
• Prior hotel experience required; Marriott experience preferred.

Responsibilities

• Oversee guest service, F&B, rooms and maintenance to maximize guest satisfaction.
• Direct main hotel operations and ensure quality checks, cleanliness and guest satisfaction.
• Promote excellence by following the NHG Employee Handbook, including dress, safety and performance standards.
• Maintain cost control while maximizing profit through consistent service delivery.
• Manage the reservation system: inventory, rates, security, group reservations and pre-blocking rooms.
• Ensure cash and credit card handling procedures; monitor accounts receivable/payable.
• Ensure adherence to SOPs; conduct property inspections of public areas and guest rooms.
• Carry out Manager on Duty shifts as required.
• Develop and implement strategies to deliver a positive guest experience.
• Conduct daily department alignment meetings; coordinate with Corporate on revenue opportunities.
• Perform other duties as assigned by GM and Director of Operations.

Education

Associate degree (AA) or equivalent

Prior hotel experience required; Marriott experience preferred

Job description

Position Description: SUMMARY The Assistant General Manager is responsible for overseeing guest service, F&B, rooms and maintenance in order to maximize guest satisfaction and for the strategic development of the property. The Assistant General Manager is responsible for the day-to-day operational running of the hotel alongside the General Manager and will act as the main contact for the location in the General Manager’s absence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure each department delivers a consistently high level of guest service.
• Plan and direct main hotel operations including quality checks, standards, cleanliness and guest satisfaction of the property interior and exterior.
• Promote a culture of excellence by following practices set forth in the NHG Employee Handbook. These include but are not limited to dress code, safety, performance standards, and professional image.
• Maintain effective cost control in all areas, while maximizing profit through consistent service delivery.
• Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
• Knows, adheres to and trains staff on cash and credit card handling procedures. Responsible for maintaining low balances in both Accounts Receivable and Accounts Payable for the hotel.
• Ensure consistent adherence to all Federal, State, Company and Brand SOPs by conducting regular property inspections of both public areas and the guest rooms, fire walks, and the exterior of the property.
• Carry out Manager on Duty shifts as required.
• Developing and implementing strategies that will ensure a positive experience that exceeds guest expectations.
• Conduct daily meetings to ensure all departments are able to carry out their duties.
• Contact prospective clients via cold calls and/or email to bring in revenue at the local level while working with the corporate office to maximize revenue through existing client relationships.
• All other duties as assigned by the General Manager and Director of Operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Associate degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Prior hotel experience required! Marriott experience is preferred.

LANGUAGE SKILLS

Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions. Ability to read and implement safety policies & procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate clearly in person, by telephone and in writing.

MATHEMATICAL SKILLS

Ability to understand, interpret and manipulate accounting concepts such as general ledger, accounts payable, payroll, accounts receivable, purchasing, night audit, cash handling and budget development / management.

REASONING ABILITY

Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Franchise specific certification if required by the franchise of the business unit. A valid drivers license and proof of insurability is required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and various types of driving conditions. The noise level in the work environment is usually moderate.

ACCOMODATION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

CRISIS MANAGEMENT

Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.