General Manager

TICE Chicken Holdings, LLC - GA; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

TICE Chicken Holdings, LLC - GA is seeking a Restaurant General Manager to oversee daily operations, ensure exceptional customer service, and maintain standards of quality, cleanliness and efficiency. You will lead a team, provide guidance and training, and contribute to the restaurant’s success.

The role requires strong leadership, cost control, scheduling, safety compliance, and collaboration with regional/corporate management to drive sales and improve operations.

Qualifications

• Prior restaurant management experience, preferably in fast food.
• Strong leadership and ability to motivate a team.
• Excellent interpersonal and communication skills.
• Solid knowledge of food safety and sanitation regulations.
• Proficient in financial management and budgeting.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Strong problem-solving and decision-making skills.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent (hospitality or business management education is a plus).

Responsibilities

• Manage all aspects of restaurant operations including food prep, serving and service.
• Ensure compliance with Popeyes standards, policies and procedures.
• Train and develop team to deliver excellent customer service and meet goals.
• Monitor food and labor costs to optimize profitability.
• Conduct inventory checks, order supplies, and manage stock.
• Oversee cleanliness and safety regulations in the restaurant.
• Handle customer inquiries, concerns, and complaints professionally.
• Implement marketing activities to drive sales and engagement.
• Develop strategies to improve efficiency and productivity.
• Collaborate with regional and corporate management to meet objectives.

Skills

Leadership

Communication

Food safety knowledge

Budgeting

Decision making

Problem solving

Shift flexibility

Education

High school diploma or equivalent

Job description

Restaurant General Manager

As a Restaurant General Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and maintaining high standards of food quality, cleanliness, and efficiency. You will lead a team of employees, provide guidance and training, and contribute to the overall success of the restaurant.

Responsibilities

• Manage and supervise all aspects of the restaurant's operations, including food preparation, cooking, serving, and customer service.


• Ensure compliance with Popeyes operational standards, policies, and procedures.


• Train, develop, and motivate team members to deliver excellent customer service and meet performance goals.


• Monitor and control food and labor costs to optimize profitability.


• Conduct regular inventory checks, order supplies, and manage stock levels.


• Oversee the cleanliness and maintenance of the restaurant, ensuring compliance with health and safety regulations.


• Handle customer inquiries, concerns, and complaints in a professional and timely manner.


• Implement marketing and promotional activities to drive sales and increase customer engagement.


• Develop and implement strategies to improve operational efficiency and maximize productivity.


• Collaborate with regional and corporate management to achieve business objectives.

Requirements

• Previous experience in a restaurant management role, preferably in the fast-food industry.


• Strong leadership skills and ability to effectively manage and motivate a team.


• Excellent interpersonal and communication skills.


• In-depth knowledge of food safety and sanitation regulations.


• Proficient in financial management and budgeting.


• Ability to work in a fast-paced environment and make decisions under pressure.


• Strong problem-solving and decision-making skills.


• Flexibility to work varying shifts, including evenings, weekends, and holidays.


• High school diploma or equivalent (additional education or certifications in hospitality or business management is a plus).

Benefits

• Competitive salary and potential for performance-based bonuses.


• Comprehensive health, dental, and vision insurance plans.


• Retirement savings plans with employer contributions.


• Paid time off and vacation days.


• Career advancement opportunities within the Popeyes franchise.


• Ongoing training and professional development programs.


• Employee discounts on meals and merchandise.


• Positive and inclusive work environment.


• Opportunity to be part of a well-established and respected brand in the fast-food industry.


• Potential for regional or corporate management positions within the organization.

PEOPLE DEVELOPMENT

• Develops managerial and leadership abilities of restaurant management staff.


• Consistently and constantly reinforces company values


• Conducts meetings with restaurant management team on a regular basis.


• Provides coaching and feedback on an on-going basis.

EMPLOYEE RELATIONS

• Conducts investigations as required. Involves the District manager and Human Resources as appropriate to resolve issues.


• Coaches restaurant management for improved performance.


• Works with restaurant management team to define potential issues/problems and assist the restaurant management team in building solutions.

ADMINISTRATION

• Maintains compliance with all state, local and federal regulations, as well as company policies and procedures. Performs loss prevention audits to ensure all laws are being followed.


• Completes all required financial reports accurately.


• Responds to P&L statements and takes corrective action as necessary.


• Acts as liaison between the field and home office.