General Maintenance Worker, USC Hotel

University of Southern California; Glendale (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Work-life balance

Job summary

USC Auxiliary Services at USC Hotel is seeking a General Maintenance Worker to help maintain our facilities and uphold high standards of excellence. You will inspect and repair equipment, communicate with management and vendors, and focus on responsive customer service for students, faculty, and staff.

Daily tasks include preventative maintenance of appliances, basic repairs to kitchen and facility systems, and supporting safety and lighting improvements.

Qualifications

• Specialized or technical training.
• 6 - 12 months of experience.
• Ability to communicate effectively in English.
• Knowledge of thermodynamic laws, refrigerator cycles, electricity principles, test/detection instruments, hand/power tools, AC/DC currents, wood finishing, wiring, painting, construction, and plumbing.
• Presents oneself professionally, in line with higher education environment.
• Demonstrate, through actions, a strong commitment to USC's Unifying Values.

Responsibilities

• Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers.
• Provides on-going preventative maintenance for appliances including air conditioners, heaters, refrigerators, stoves, ovens and dishwashers.
• Troubleshoots and repairs or replaces appliance parts and perform repairs on commercial kitchen equipment.
• Maintains appliance part inventory.
• Builds interior walls, fabricates cabinets, drawers and screens, assembles furniture and performs preventive maintenance.
• Installs safety restraints on cabinets and furniture; patches and stretches carpet; replaces broken windows and ceiling tiles.
• Repairs or replaces light bulbs, ballasts, switches, plugs, light fixtures; maintains wiring systems and emergency lights; tests and replaces smoke detectors.

Skills

Customer service

English communication

Hand tools

Power tools

Electrical testing instruments

Welding

Education

Specialized or technical training

Tools

Hand tools

Power tools

Electrical testing instruments

Job description

USC Auxiliary Services

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.

The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage.

We are seeking a General Maintenance Worker, USC Hotel to join our rapidly growing team.

The Opportunity

The General Maintenance Worker will monitor our facilities and ensure that we maintain our high standards of excellence. As an expert in all forms of repairs, you will examine and repair our facilities, as needed. You will use your expertise to communicate with management and outside vendors, as well as train other workers. Most of all, your focus on customer service will demonstrate to our students, faculty, and staff that we put their needs first!

The Accountabilities

• Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.

• Provides on-going preventative maintenance for appliances including air conditioners, heaters, refrigerators, stoves, ovens and dishwashers.

• Troubleshoots and repairs or replaces appliance parts and perform repairs on commercial kitchen equipment, e.g.. walk-in coolers, freezers, ice machines, dish machine conveyor belts, slicers, dishwashers, electric ranges, etc., as needed.

• Maintains appliance part inventory.

• Builds interior walls, fabricates cabinets, drawers and screens, assembles furniture. Repairs or replaces closet doors, drawers, non-fire rated doors, door locks, closers and hinges, tiles, bathroom fixtures, etc. Performs preventive maintenance.

• Installs safety restraints on cabinets and furniture. Patches and stretches carpet, replaces broken windows and ceiling tiles, performs caulking.

• Repairs or replaces light bulbs, ballasts, switches, plugs, light fixtures, etc. Maintains room wiring systems and emergency exit signs, adjusts timers, tests and replaces smoke detectors and emergency lights. Secures electrical wires. Repairs vacuum cleaners as needed.

• Prepares walls for painting, patches holes, replaces dry wall, paints. Stains and refinishes wood work, such as wall paneling and furniture, etc. Assists in roof repairs, repairs or replaces tiles, performs caulking.

• Repairs or replaces various plumbing fixtures and hardware, e.g.. faucets, shower fixtures, water fountains, garbage disposals, sinks and toilets.

• Unclogs sluggish or stopped drains, including main drains. Performs minor repairs on water heaters.

• Performs light welding, light vehicle maintenance. Performs utility work, e.g., installing or removing posts and signs, patching street holes with asphalt, repairing gates, etc.

• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers

• Education: Specialized or technical training.

• Experience: 6 - 12 months.

• Expertise:

  • Ability to communicate effectively in English.

  • Knowledge of thermodynamic laws, refrigerator cycles, electricity principles, test/detection instruments, hand/power tools, AC/DC currents, wood finishing, wiring, painting, construction, and plumbing.

  • Presents oneself professionally, in line with higher education environment.

  • In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

What We Prefer

• Specialized or technical training.

• 2 - 3 years of experience in appliance repair, plumbing, HVAC, outlet repair, and/or electrical.

• HVAC certification.

• Experience supporting a hospitality/restaurant/retail department.

• Experience troubleshooting/and performing basic repairs (i.e. carpentry) and painting maintenance.

• Experience working in a fast paced environment, and the ability to work independently with minimal supervision

• Ability to train students, temporary, and/or resource workers.

The Trojan Family Rewards

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks/.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $28.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Education: Specialized or technical training.

Experience: Three years of experience working in a similar business environment. Position requires valid plumbing and electrical license/ certification by an accredited trade organization.

Expertise: Ability to communicate effectively in English. Knowledge of thermodynamic laws, refrigerator cycles, electricity principles, test/detection instruments, hand/power tools, AC/DC currents, wood finishing, wiring, painting, construction, and plumbing.