General Maintenance Worker

University of Southern California; Los Angeles (CA); On-site; USD 39,000 - 44,000; Full time

Job summary

USC Hotel, a division of the University of Southern California, is hiring a General Maintenance Worker to uphold high service standards across hospitality facilities. You will diagnose, repair, and maintain appliances and building systems, while communicating with management and vendors.

The role emphasizes customer service and teamwork in a fast-paced hotel environment. The position requires specialized or technical training and 6–12 months of experience, with an on-site work setting at USC

Qualifications

• Education: Specialized or technical training.
• Experience: 6–12 months.
• Expertise: Appliance repair, plumbing, HVAC, electrical.

Responsibilities

• Provides customer service to students, faculty, staff and external customers.
• Performs preventative maintenance on appliances including A/C, heaters, refrigerators, stoves and dishwashers.
• Repairs or replaces appliance parts and equipment in commercial kitchen settings.
• Maintains appliance part inventory.
• Repairs or builds interior components and fixtures and performs preventive maintenance.
• Installs safety restraints and conducts basic carpentry and painting maintenance.
• Repairs or replaces lighting, wiring, detectors, and emergency lights as needed.
• Assists in roof repairs, plumbing fixtures, drains, and water heaters.
• Performs light welding and minor utility work; supports other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

Specialized or technical training

Tools

HVAC tools

Electrical testing gear

Plumbing tools

Job description

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.

The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage.

We are seeking a General Maintenance Worker, USC Hotel to join our rapidly growing team.

The Opportunity:

The General Maintenance Worker will monitor our facilities and ensure that we maintain our high standards of excellence. As an expert in all forms of repairs, you will examine and repair our facilities, as needed. You will use your expertise to communicate with management and outside vendors, as well as train other workers. Most of all, your focus on customer service will demonstrate to our students, faculty, and staff that we put their needs first!

The Accountabilities:

• Provides customer service to students, faculty, staff and external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.

• Provides on-going preventative maintenance for appliances including air conditioners, heaters, refrigerators, stoves, ovens and dishwashers.

• Troubleshoots and repairs or replaces appliance parts and perform repairs on commercial kitchen equipment, e.g.. walk-in coolers, freezers, ice machines, dish machine conveyor belts, slicers, dishwashers, electric ranges, etc., as needed.

• Maintains appliance part inventory.

• Builds interior walls, fabricates cabinets, drawers and screens, assembles furniture. Repairs or replaces closet doors, drawers, non-fire rated doors, door locks, closers and hinges, tiles, bathroom fixtures, etc. Performs preventive maintenance.

• Installs safety restraints on cabinets and furniture. Patches and stretches carpet, replaces broken windows and ceiling tiles, performs caulking.

• Repairs or replaces light bulbs, ballasts, switches, plugs, light fixtures, etc. Maintains room wiring systems and emergency exit signs, adjusts timers, tests and replaces smoke detectors and emergency lights. Secures electrical wires. Repairs vacuum cleaners as needed.

• Prepares walls for painting, patches holes, replaces dry wall, paints. Stains and refinishes wood work, such as wall paneling and furniture, etc. Assists in roof repairs, repairs or replaces tiles, performs caulking.

• Repairs or replaces various plumbing fixtures and hardware, e.g.. faucets, shower fixtures, water fountains, garbage disposals, sinks and toilets.

• Unclogs sluggish or stopped drains, including main drains. Performs minor repairs on water heaters.

• Performs light welding, light vehicle maintenance. Performs utility work, e.g., installing or removing posts and signs, patching street holes with asphalt, repairing gates, etc.

• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Education: Specialized or technical training.

• Experience: 6 – 12 months.

• Expertise:

What We Prefer

• Specialized or technical training.

• 2 – 3 years of experience in appliance repair, plumbing, HVAC, outlet repair, and/or electrical.

• HVAC certification.

• Experience supporting a hospitality/restaurant/retail department.

• Experience troubleshooting/and performing basic repairs (i.e. carpentry) and painting maintenance.

• Experience working in a fast paced environment, and the ability to work independently with minimal supervision

• Ability to train students, temporary, and/or resource workers.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks/.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

Hourly rate:

The hourly rate for this position is $28.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Education: Specialized or technical training.

Experience: Three years of experience working in a similar business environment. Position requires valid plumbing and electrical license/ certification by an accredited trade organization.

Expertise: Ability to communicate effectively in English. Knowledge of thermodynamic laws, refrigerator cycles, electricity principles, test/detection instruments, hand/power tools, AC/DC currents, wood finishing, wiring, painting, construction, and plumbing.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

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