General Maintenance Technician | Second Shift

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

Omni Hotels & Resorts in Bretton Woods, New Hampshire, is seeking a Maintenance Technician to ensure a safe and efficient hotel environment while providing excellent maintenance services to guests. The role includes assisting guests with maintenance issues, performing preventative maintenance, and maintaining mechanical items in guest rooms.

The ideal candidate will possess skills in plumbing, electrical, and carpentry, along with a commitment to customer service. Professional appearance and prior maintenance experience are essential for this position.

Qualifications

• Excellent customer service and problem-solving skills.
• Prior building maintenance experience and/or relevant technical training.
• Ability to lift and carry items weighing up to 100 lbs.

Responsibilities

• Assist hotel guests with any guest room maintenance issues.
• Perform preventative maintenance on all guest rooms.
• Maintain all mechanical items in guest rooms and public areas.
• Work as a team to keep the back-of-house areas in safe working order.
• Receive direction for house calls via radio.

Skills

Customer service skills

Basic plumbing skills

Basic electrical skills

Painting skills

Minor carpentry skills

Lighting skills

Computer skills

Education

Relevant technical training

Job description

Omni Mount Washington Resort & Spa located in Bretton Woods, New Hampshire.

Overview

To ensure a safe, efficient, well‑maintained hotel environment while providing maintenance services to guests in a courteous, professional and engaging manner.

Responsibilities

• Assist hotel guests with any guest room maintenance issues (plumbing, lighting, electrical, painting, etc.)
• Perform preventative maintenance responsibilities on all guest rooms as assigned.
• Maintain all mechanical items in guest rooms and public areas.
• Work as a team to keep the back‑of‑house areas and equipment in safe, good working order.
• Clean all work areas after completing jobs.
• Assist mechanics and external contractors in repairs of hotel property and equipment.
• Complete all assigned work orders and daily tasks.
• Receive direction for house calls via radio.
• Have a thorough understanding of Omni fire alarm procedures and other emergencies.
• Have a thorough understanding of Omni Hotel rules and regulations.
• Have a thorough understanding of OSHA rules and regulations.
• Be familiar with all hotel amenities and hotel facilities.
• Understand the inter‑relationship between the different departments (including PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing).
• Maintain 4‑Star / 4‑Diamond standards of guest service.
• Aid guests in locating other areas of the hotel (walk them to the destination if possible).
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Effectively operate computer, two‑way radio, power and hand tools required to complete responsibilities.
• Deliver personalized, memorable guest experiences by utilizing the Power of One.
• Perform other duties or special projects as assigned by Engineering Management.

Qualifications

• Excellent customer service and problem‑solving skills.
• Must possess painting, basic plumbing, basic electrical, minor carpentry, lighting and computer skills.
• Maintain a professional business appearance, attitude, and performance.
• Prior building maintenance experience and/or relevant technical training.
• Walk, stand, climb, bend, reach overhead, squat and kneel for long periods as the position requires constant motion; crawling for short periods of time.
• Move, lift, carry and push items weighing up to 50‑100 lbs without assistance; candidates must be able to utilize step stools and ladders effectively.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.