General Liability Technical Specialist - Wyomissing, PA

MSCCN; Wyomissing (Berks County); Hybrid; USD 86,000 - 141,000; Full time

Job summary

Travelers is seeking an experienced claims professional to investigate, evaluate, reserve, negotiate, and resolve General Liability Bodily Injury and Property Damage claims. The role emphasizes quality service, sound coverage analysis, and timely communication with insureds.

The position offers a hybrid work location and opportunities to collaborate with field partners. A Bachelor's degree and several years of bodily injury claim handling or litigation experience are preferred.

Qualifications

• Bachelor's Degree required.
• 3 years bodily injury liability claim handling and/or litigation experience.
• Strong negotiation and customer service skills; solid communication and analytical abilities.

Responsibilities

• Directly handles assigned severe claims.
• Provide quality service and ensure file quality, timely coverage analysis, and clear communication with insured.
• Consult with Manager on use of Claim Coverage Counsel as needed.
• Directly investigate each claim with appropriate parties to determine liability, damages, and contribution.
• Completes outside investigation as needed per case specifics.
• Identify and direct resources (Subrogation, Risk Control, experts) as needed.
• Verify injury or property damage through records and documentation.
• Maintain claim files and document activities.
• Use evaluation tools and CFA for quality and trend analysis.
• Maintain diary management to ensure timely handling and evaluate liability/damages.
• Establish reserves for indemnity and expenses.
• Recommend cases for roundtables and participate in discussions for improved payout.
• Share knowledge of creative resolution techniques.
• Develop and employ resolution strategies; disposition claims within authority.
• Negotiate dispositions with insureds and claimants or their counsel.
• Recognize alternate resolution methods and manage litigated claims with counsel.
• Track legal expenses and manage costs.
• Attend depositions, mediations, arbitrations, and trials as needed.
• Update parties with new facts.
• License requirements may be needed within three months of starting.
• Perform other duties as assigned.

Skills

Bodily injury claim handling

Litigation management

Negotiation

Customer service

Policy interpretation

Attention to detail

Education

Bachelor's Degree

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS. Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$85,600.00 - $141,200.00

Target Openings

2

What Is the Opportunity?

Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability related Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners. This job does not manage staff.

Travelers offers a hybrid work location model that is designed to support flexibility.

What Will You Do?

• Directly handles assigned severe claims.
• Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Consults with Manager on use of Claim Coverage Counsel as needed.
• Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
• Completes outside investigation as needed per case specifics.
• Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.
• Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
• Maintains claim files and documents claim file activities in accordance with established procedures.
• Utilizes evaluation documentation tools in accordance with department guidelines.
• Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
• Utilizes diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
• Establishes and maintains proper indemnity and expense reserves.
• Recommends appropriate cases for discussion at roundtable.
• Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
• Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.
• Develops and employs creative resolution strategies.
• Promptly and properly disposition all claims within delegated authority.
• Negotiates disposition of claims with insureds and claimants or their legal representatives.
• Recognizes and implements alternate means of resolution.
• Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
• Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
• Tracks and controls legal expenses to assure cost-effective resolution.
• Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
• Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
• Updates appropriate parties as needed, providing new facts.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
• Perform other duties as assigned.

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• 3 years bodily injury liability claim handling and/or litigation experience.
• Skilled in coverage, contract interpretation, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases without involvement of supervisor.
• Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
• Openness to the ideas and expertise of others actively solicits input and shares ideas.
• Strong negotiation and customer service skills. - Intermediate.
• Demonstrated coaching, influence and persuasion skills.- Intermediate.
• Strong written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.- Intermediate.
• Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. - Intermediate.
• Attention to detail ensuring accuracy –Intermediate.

Job Specific Technical Competencies:

• Analytical Thinking - Intermediate.
• Judgment/Decision Making - Intermediate.
• Communication - Intermediate.
• Negotiation - Intermediate.
• Insurance Contract Knowledge - Intermediate.
• Principles of Investigation - Intermediate.
• Value Determination - Intermediate.
• Settlement Techniques - Intermediate.
• Legal Knowledge - Basic.
• Medical Knowledge - Intermediate.

What is a Must Have?

Two years bodily injury liability claim handling experience or comparable litigation claim experience.