General Liability Technical Specialist - Wyomissing, PA

VetJobs

Wyomissing (Berks County)

Hybrid

USD 86,000 - 141,000

Full time

36 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Travelers Insurance is seeking a claims professional to investigate, evaluate, reserve, and resolve complex Bodily Injury and Property Damage claims. You will provide expert claim handling throughout the life cycle, with access to training resources and guidance for field partners.

The role supports a hybrid work location model to balance on-site and remote work. Ideal candidates have a Bachelor's Degree, at least two years of bodily injury liability claim handling or litigation experience, and

Qualifications

Bachelor's Degree required; two years bodily injury liability claim handling experience or comparable litigation claim experience.
Two years bodily injury liability claim handling experience or comparable litigation claim experience.
Strong negotiation and customer service skills.
Excellent written and verbal communication skills.

Responsibilities

Investigate and resolve assigned severe claims and ensure file quality and timely coverage analysis.
Negotiate disposition of claims with insureds and claimants or their legal representatives.
Manage litigated claims and develop litigation plans with panel counsel.
Attend depositions, mediations, arbitrations, pre-trials, trials and related proceedings as needed.

Skills

Negotiation

Communication

Customer service

Attention to detail

Analytical thinking

Education

Bachelor's Degree

High School/GED

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience.

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$85,600.00 - $141,200.00

Target Openings

What Is the Opportunity?

Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability related Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners. This job does not manage staff.

Travelers offers a hybrid work location model that is designed to support flexibility.

What Will You Do?

Directly handles assigned severe claims.
Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consults with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
Completes outside investigation as needed per case specifics.
Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.
Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintains claim files and documents claim file activities in accordance with established procedures.
Utilizes evaluation documentation tools in accordance with department guidelines.
Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
Utilizes diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
Establishes and maintains proper indemnity and expense reserves.
Recommends appropriate cases for discussion at roundtable.
Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.
Develops and employs creative resolution strategies.
Promptly and properly disposition all claims within delegated authority.
Negotiates disposition of claims with insureds and claimants or their legal representatives.
Recognizes and implements alternate means of resolution.
Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Tracks and controls legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Updates appropriate parties as needed, providing new facts.
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
Perform other duties as assigned.

Auto req ID

482757BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

Bachelor's Degree.
3 years bodily injury liability claim handling and/or litigation experience.
Skilled in coverage, contract interpretation, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Strong negotiation and customer service skills. - Intermediate.
Demonstrated coaching, influence and persuasion skills.- Intermediate.
Strong written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.- Intermediate.
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. - Intermediate.
Attention to detail ensuring accuracy -Intermediate.