General Liability Claims Manager

MSIG; Chicago (IL); Hybrid; USD 180,000 - 225,000; Full time

Benefits offered by this job

Healthcare and Retirement Benefits

401(k) with employer match

Paid time off

Tuition reimbursement

Job summary

MSIG USA is seeking a General Liability Claims Manager to lead our claims team, providing oversight on complex, coverage-sensitive claims and ensuring alignment with policy provisions and regulatory requirements.

You will guide investigations, reserving, and litigation strategies while collaborating with underwriting and other partners to drive strong outcomes for insureds and clients.

Qualifications

• Bachelor's degree required; JD highly preferred.
• 10+ years of P&C claims experience with significant excess casualty claims.
• 5+ years of management or supervisory experience.
• Active license to practice law in at least one US jurisdiction.

Responsibilities

• Review and assign new loss notices and oversee timely handling of General Liability claims.
• Provide technical direction on complex, high-severity, coverage-sensitive, and litigated claims.
• Review open claim files for investigation, coverage analysis, reserving, evaluation, documentation and resolution."
• Oversee litigation strategies, including plans, cost management, negotiations and resolution.

Skills

Claims leadership

Team leadership

Communication skills

Negotiation

Decision making

Education

Bachelor's degree

Juris Doctor (J.D.) preferred

Tools

CPCU designation

Job description

MSIG USA continues to grow! Company Overview: MSIG USA is the US-based subsidiary of MS & AD Insurance Group Holdings, Inc., one of the world’s top P & C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Position Summary In this role, you will provide leadership, technical oversight, and management of General Liability Claims. You will provide oversight and technical guidance on complex, high-severity, and coverage-sensitive claims and ensure claims are handled in accordance with applicable policy provisions, legal and regulatory requirements, and Company claim handling procedures, guidelines, and best practices. As a General Liability Claims Manager, you will lead a team that has oversight of coverage issues to ensure timely recognition, analysis, escalation, and communication in accordance with Company coverage guidelines. You will ensure appropriate claim investigation, evaluation, case reserving, litigation management, documentation, and resolution practices while providing timely and responsive service to insureds, claimants, brokers, internal business partners, and other stakeholders.

Essential Functions

Claims Leadership & Oversight

• Review and assign new loss notices and oversee the timely, effective handling of General Liability claims.
• Provide technical direction on complex, high-severity, coverage-sensitive, and litigated claims.
• Review open claim files to ensure appropriate investigation, coverage analysis, reserving, evaluation, documentation, reporting, and resolution strategies.
• Monitor claim reserves and expenses to ensure they appropriately reflect anticipated exposures and established claim handling procedures.
• Provide guidance on Commercial General Liability coverage issues and the communication of coverage positions.
• Oversee litigation strategies, including litigation plans, cost management, negotiations, and resolution.
• Ensure required claims are appropriately reported to Home Office Claim Staff and reinsurers.
• Maintain required licenses, certifications, and designations.

Quality & Compliance

• Ensure claim handling and documentation comply with Company policies, claim procedures, regulatory requirements, and applicable laws.
• Conduct quality assurance audits and periodic reviews of open claims to promote timely and appropriate claim handling.
• Participate in Home Office audits and claim reviews.
• Keep the team informed of relevant legal developments, claim standards, and General Liability best practices.
• Partner with Underwriting and other business areas on significant claims, coverage considerations, and claim trends.

Team Leadership & Development

• Lead, coach, and develop claims professionals, providing ongoing feedback, technical guidance and career development support.
• Support recruiting, hiring, onboarding, training, work assignment, and performance management activities.
• Develop and support training that strengthens technical expertise in General Liability, coverage analysis, investigation, evaluation, negotiation, litigation management and claim resolution.
• Delegate work based on team members’ experience and expertise while establishing clear expectations and accountability.
• Foster a collaborative environment focused on sound decision-making, continuous improvement, and strong results.

Customer & Business Partnership

• Provide responsive service to insureds, claimants, brokers, and other stakeholders throughout the claims process.
• Maintain effective communication regarding claim status and significant developments.
• Participate in claim reviews, client meetings, teleconferences, and service presentations as appropriate.
• Build strong working relationships with Underwriting and other internal business partners to support the General Liability business.

Additional Responsibilities

• Handle or directly manage selected complex General Liability claims when appropriate.
• Participate in special projects and assignments as needed.

Supervisory Responsibilities

• This position is responsible for leading and maintaining an engaged, appropriately trained claims team with the technical knowledge and skills necessary to effectively manage General Liability claims.
• Responsibilities include interviewing, hiring, training, assigning and directing work, providing performance feedback and coaching, supporting employee development, and addressing performance or operational concerns.

Qualifications

• Education and Experience Required Bachelor's degree from a four-year college or university. Juris Doctor (J.D.) highly preferred. 10+ years of related property and casualty claims experience, with significant experience handling Excess casualty claims. 5+ years of management or supervisory experience. Active license to practice law in at least one U.S. jurisdiction.
• Other Qualifications Required Advanced claims technical training with demonstrated expertise in investigation, coverage analysis, claim evaluation, negotiation, reserving, and litigation management. Strong working knowledge of Commercial General Liability policies and Excess/Umbrella coverage. CPCU or other advanced claims training/designation preferred.
• Other Skills and Abilities Required Demonstrated leadership and claims management ability. Strong verbal and written communication skills. Effective interpersonal, negotiation, problem-solving, and decision-making skills. Ability to provide technical direction on complex, high-severity, and coverage-sensitive casualty claims.

#LI-Hybrid #LI-Remote

SALARY

SALARY: The estimated salary range for this position is $180,000.00 - $225,000.00 per year. This is a good‑faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job‑related factors.

Additional Benefits

• Healthcare and Retirement Benefits
• Comprehensive medical, dental, and vision coverage
• 401(k) with a generous employer match and profit-sharing contribution
• Wellness incentive program
• Life and accidental death and dismemberment (AD&D) insurance
• Flexible spending programs
• Short-term and long-term disability plans
• Additional Benefit Programs
• Paid time off program
• Paid charitable leave
• Paid parental leave
• Tuition reimbursement program
• Personal insurance (auto/homeowners) discounts

It is an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.

Each employee plays an important role which contributes directly to the success and continued growth of MSIG.

MSIG Holdings (U.S.A.), Inc. (MSIG) is a wholly owned subsidiary of the MS&A Insurance Group Holdings, Inc. – one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally. MSIG in the U.S. is comprised of three insurance companies with licenses in all fifty states as well as Puerto Rico and the District of Columbia. These companies and five other subsidiaries, deliver state of the art risk financing programs, insurance products, risk engineering and claims management services that enable our clients to effectively and efficiently manage their risks. Our insurance companies share the A.M Best’s A+ XV Rating and Standard & Poor’s A+ Rating of our Japan-based parent. Our clientele runs the gamut from small and mid-sized, sole-proprietorships, partnerships and corporations, up to some of the largest and most sophisticated multinational corporations operating in the U.S. and globally. The vast majority of clients seek our support related to Commercial Lines insurance products including Commercial Property and Liability Insurance products. However, through our subsidiary – Seven Hills Insurance Agency, LLC. – we are able to provide Personal Lines Insurance products including homeowners, renters, automobile, etc.

Specialties

• All Risk Property
• Commercial Liability
• Automobile
• Workers Compensation
• Management Liability
• Marine
• Excess & Umbrella
• Claims Management
• Risk Engineering services
• etc.