General Consideration - Customer Experience

onXmaps, Inc.; Missoula (MT); Hybrid; USD 40,000 - 80,000; Full time

Benefits offered by this job

Common Share Options

Annual Bonus

Flexible Work Environment

Diversity and Inclusion Initiatives

Job summary

Join a forward-thinking company that values your passion for customer experience and the outdoors! This innovative firm is dedicated to awakening the adventurer in everyone, providing a dynamic and collaborative environment for its employees. As part of the Customer Experience team, you'll engage with a community of enthusiastic customers while working in a hybrid model that fosters connection and inspiration. Your unique skills and passion will contribute to a culture that values diversity and innovation, making a significant impact on the team's success. If you're ready to make a difference and grow with us, we invite you to explore future opportunities!

Qualifications

• Passion for customer experience and the outdoors.
• Ability to collaborate across teams for customer outcomes.

Responsibilities

• Represent onX in enthusiastic interactions with customers.
• Collaborate with colleagues to enhance customer experience.

Skills

Customer Engagement

Collaboration

Communication Skills

Problem Solving

Education

Bachelor's Degree

Job description

General Consideration - Customer Experience

ABOUT onX

As a pioneer in digital outdoor navigation with a suite of apps, onX was founded in Montana, which in turn has inspired our mission to awaken the adventurer inside everyone. With more than 400 employees located around the country working in largely remote / hybrid roles, we have created regional “Basecamps” to help remote employees find connection and inspiration with other onXers. We bring our outdoor passion to work every day, coupling it with industry-leading technology to craft dynamic outdoor experiences.

Through multiple years of growth, we haven’t lost our entrepreneurial ethos at onX. We offer a fast-paced, growing, tech-forward environment where ownership, accountability, and passion for winning as a team are essential. We value diversity and believe it leads to different perspectives and inspires both new adventures and new growth. As a team, we’re hungry to improve, value innovation, and believe great ideas come from any direction.

General Application Information

This is not for a specific role. By applying here, you're joining our talent pool for future opportunities.

While submitting this general application adds your profile to our Customer Experience talent pool for future consideration, we highly encourage you to check our careers page regularly and apply directly to any open positions that align with your qualifications and interests. This ensures you're actively considered for roles that match your skills, as we typically prioritize applications to specific job postings first when filling open positions.

CUSTOMER EXPERIENCE

Represent onX in enthusiastic interactions with a community of customers who love and trust the brand. Collaborate with colleagues company-wide who seek your expertise in the customer experience and who invest in customer outcomes.

Even if there isn’t an immediate opening in Customer Experience that matches your background, we’d love to keep your info on hand for future opportunities. Submit a general application here, and in your cover letter, let us know why you’re passionate about onX and what unique skills you bring!

WHERE TEAM MEMBERS ARE LOCATED

Location requirements will vary by role and will be detailed in the specific job postings.

Our Customer Experience team is predominately based in Missoula, where they have a hybrid of onsite and home office work model.

HOW YOU’LL BE COMPENSATED

Compensation details will be job-specific and outlined in individual postings.

onX is committed to compensating all employees fairly and equitably for their contributions. The pay range for any position will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance.

At onX, we believe that diversity makes us better. Bringing together a diverse set of backgrounds, ideas, and opinions helps us to achieve our mission to awaken the adventurer in everyone. We are proud to be an equal opportunity employer. onX is committed to equal opportunity not only in our hiring practices but also in our employment practices, including but not limited to development, compensation, and promotion. We strive to build an inclusive work community where everyone can be their authentic self, and together, we win as a team. Come join us!

As part of our interview process, your conversation may be recorded for documentation purposes to allow interviewers to focus fully on the discussion. Recordings are confidential and accessible only to authorized personnel, without the use of AI-based summarization. Please note, onX respects all applicable laws regarding recording consent, and you will have an opportunity to opt-out if preferred.

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