General Clinic Billing Assistant

University of California, Los Angeles; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

University of California, Los Angeles (UCLA) is seeking a detail-oriented Biller for the School of Dentistry's General Clinic. You will manage dental insurance claims, audit patient accounts, and handle denials or overpayments while providing admin support for lab requests and scheduling.

The role requires accuracy, confidentiality, and strong communication with patients and staff in a fast-paced clinic environment. Join UCLA’s team in Los Angeles for a stable, impactful position.

Qualifications

• Process and manage dental insurance claims and eligibility.
• Audit accounts, follow up on payments, and identify discrepancies.
• Enter data accurately for patients, insurance and payments.
• Reconcile payments and address billing issues promptly.
• Operate standard office equipment and billing software.
• Communicate professionally with patients and staff.
• Maintain confidentiality of sensitive information.

Responsibilities

• Billing and insurance management for the General Clinic.
• Audit and reconcile patient accounts; address denials and overpayments.
• Review treatment plans for accuracy before presentation; ensure approvals.

Skills

Billing claims processing

Auditing patient accounts

Data entry accuracy

Mathematical and analytical skills

Billing software proficiency

Problem solving

Patient communication

Confidentiality

Teamwork

Tools

Billing software

PC applications

Office equipment

Job description

Position Summary

The UCLA School of Dentistry is seeking a detail-oriented individual to serve as a Biller within its Student and Resident Dental Clinic. This position is responsible for two primary functions within the General Clinic. The first function is Billing and Insurance Management, which includes processing dental insurance claims, auditing patient accounts, re-submitting claims that were denied in error or processed incorrectly, and identifying overpayments made by patients or insurance carriers. The incumbent ensures that any overpayments are promptly brought to the attention of the Business Services Supervisor and Dental Center Director to facilitate timely reimbursement. The second function is Administrative Support Services. In this capacity, the incumbent monitors, verifies, and authorizes laboratory work requests submitted by students for their patients, ensuring compliance with established clinic procedures and approval requirements.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Ability to process and manage dental insurance claims for general dentistry and specialty services, including claim submission, follow-up, re-billing, and resolution of denied or incorrectly processed claims. (Required)
• Ability to audit patient accounts and insurance payments to ensure claims are paid accurately and timely, identify outstanding balances, and verify account reconciliations. (Required)
• Demonstrated data entry and recordkeeping skills with attention to detail and accuracy when entering patient information, insurance information, payments, and other financial data. (Required)
• Mathematical and analytical skills to perform calculations, reconcile accounts, verify payments, and identify billing discrepancies. (Required)
• Proficiency in operating standard office equipment and computer systems, including billing software, PC applications, calculators, and photocopiers. (Required)
• Strong problem-solving skills to investigate and resolve claim issues, account discrepancies, patient concerns, and operational challenges. (Required)
• Ability to review and present patient treatment plans, ensuring accuracy, completeness, and necessary corrections prior to patient presentation. (Required)
• Excellent interpersonal and communication skills, including the ability to communicate effectively with patients, faculty, students, and staff using professionalism, diplomacy, and tact. (Required)
• Ability to prioritize, organize, and manage multiple responsibilities while adapting to interruptions, changing priorities, and deadlines in a high-volume, fast-paced environment. (Required)
• Knowledge of confidentiality requirements and professional standards, with the ability to safeguard sensitive patient, employee, and institutional information. (Required)
• Demonstrated commitment to customer service, teamwork, and dependable attendance, maintaining positive working relationships and providing responsive support to patients and colleagues. (Required)
• Knowledge of dental terminology and procedures. (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• COVID and Flu Vaccinations: The position is subject to providing evidence of inoculation.
• CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

Schedule

8:00 a.m. to 5:00 p.m

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Blank%20Assistant%203%20(40107804)