General Clerk III - 529013

TeleSolv Consulting, LLC; Los Angeles (CA); On-site; USD 9,400 - 17,000; Full time

Job summary

TeleSolv Consulting, LLC in Los Angeles, CA is seeking a detail-oriented General Clerk III to support the Trusted Traveler Program with customer-focused administrative tasks, identity verification, appointment scheduling, database checks, and daily reporting. The role requires U.S.

citizenship, a Tier 4 Public Trust or ability to obtain it, a high school diploma or GED, and at least two years of administrative experience plus MS Office proficiency; punctuality and reliable transportation are

Qualifications

• Two years of general administrative experience with customer interface.
• Proficiency in Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• High school diploma or GED from an accredited institution.
• U.S. Citizen eligible for background checks and clearance requirements.
• Willing to undergo an intensive background investigation and maintain it.

Responsibilities

• Greet and check-in applicants with professional courtesy.
• Verify identity and document readiness for transactions.
• Maintain up-to-date information on program requirements and enrollment.
• Notify inspection staff of information affecting applications.
• Check applicant data against government databases.
• Provide performance reports and daily activity summaries.
• Schedule Trusted Traveler interview appointments and assist applicants.
• Help the public create accounts and submit online enrollment/renewal applications.
• Assist with membership card activation and data updates.

Skills

Administrative experience

U.S. Citizenship

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Requirements:

• U.S. Citizen.

Department: Federal Services

Location: Los Angeles, CA

Compensation: $22.68 / hour

Description

TeleSolv Consulting is seeking a detail‑oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This role will support the federal government and all applicants MUST be local to the Los Angeles, CA area.

Please Note

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Requirements

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.
• Able to disclose COVID-19 vaccination status and abide by contract/department’s COVID-19 guidance when accessing any facility.

About TeleSolv

Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.

Background Investigation

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.

TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.