General Clerk III

Serco; Chicago (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

Serco is seeking a General Clerk III to support retirement pension processing on a dynamic, fast-paced team. This temporary role (6-8 months) involves handling routine case processing, reviewing applications for completeness, and responding to customer requests while adhering to established policies and security requirements.

Candidates should have a High School Diploma or GED, at least 1 year of relevant experience, and proficiency with Microsoft Office. A Public Trust clearance is required.

Qualifications

• High School Diploma or GED required.
• 1 year of relevant work experience (benefits, payroll, HR, customer service, etc.).
• Proficient with Microsoft Office applications.
• Must be able to obtain and maintain a Public Trust security clearance.

Responsibilities

• Perform clerical functions for processing activities, including reviewing applications for completeness.
• Submit requests for customer correspondence using client-based software.
• Review incoming customer communications, mail and returned mail.
• Process customer requested account updates and respond to inquiries.
• Be knowledgeable about benefits administration concepts and procedures.
• Work under supervision and adhere to PBGC, Serco and team policies.
• Demonstrate Serco values in daily work.

Skills

Microsoft Office

Customer service

Data entry

Clerical tasks

Education

High School Diploma or GED

Job description

Position Description & Qualifications

If you love a high energy and fast pace environment - Serco has a great opportunity for you! The General Clerk III will be on a dynamic team, supporting customers with processing their retirement pensions.

This is a temporary position with an estimated employment length between 6-8 months.

Bring your expertise and collaborative skills to make an impact towards servicing our retirees. Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.

As a General Clerk III, you will:

• Support routine case processing activities by performing overall clerical functions for processing activities which may include, but not limited to:
• Review of incoming application for completeness
• Submit requests for customer correspondence utilizing client-based software
• Review incoming customer communication, mail, and returned mail
• Process customer requested account updates
• Respond to customer requests
• Have knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.
• Work under immediate supervision and reports to a supervisor.
• Adhere to PBGC, Serco, and team policies
• Embodied the Serco values

To be successful in this role, you will have:

• High School Diploma or GED.
• One (1) year of relevant work experience which can include but not be limited to: employee benefit field, claims processing, billing, payroll, banking, human resources, customer service representative, quality review analysts, etc.
• Microsoft Office knowledge and experience.
• Must be able to obtain and/or maintain a Public Trust security clearance.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act.For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract.Benefits – Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan that includes counseling conditions

• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

The application window for this position is for no more than 60 days. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail] .