GenAI Principal Techical Consultant, Creator Workflows

ServiceNow; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

An innovative firm is seeking a GenAI Principal Technical Consultant to enhance customer workflows through advanced AI solutions. This role involves integrating AI technologies like Virtual Agent and NLU into client operations, optimizing system architecture, and providing expert support for AI-related challenges. With a focus on collaboration and strategy, you will design impactful solutions that drive business success. Join a leader in cloud technology and be part of a team that values diversity, inclusion, and innovative thinking. If you have a passion for AI and a strong technical background, this opportunity is perfect for you.

Qualifications

• 8+ years of experience with complex integration technologies.
• Proven ability to influence and consult in diverse customer environments.

Responsibilities

• Integrate AI into work processes and decision-making.
• Design solutions based on client requirements and coordinate with development teams.

Skills

AI Integration

JavaScript

Complex Integration Technologies

Generative AI

Deep Learning

Large Language Models

Communication Skills

Education

ServiceNow CIS Certifications

ServiceNow Certified Application Developer (CAD)

Tools

ServiceNow Platform

AI-Powered Tools

Enterprise Technologies (LDAP, VPN, SSL, SAML/SSO)

Job description

GenAI Principal Technical Consultant, Creator Workflows

Join to apply for the GenAI Principal Technical Consultant, Creator Workflows role at ServiceNow.

This role offers an opportunity to work with cutting-edge AI solutions, including Virtual Agent, NLU, AI Search, and Generative AI, to enhance customer workflows and outcomes.

Company Overview

Founded in 2004 in San Diego, California, ServiceNow has grown into a global leader in AI-enhanced cloud technology, serving over 8,100 customers, including 85% of the Fortune 500. Our mission is to make work better for everyone through innovative solutions.

Job Description

The Customer Excellence Group at ServiceNow collaborates with clients to achieve their business goals through prescriptive guidance, driving adoption and satisfaction on the ServiceNow platform.

The Principal Technical Consultant, Integrations Specialist, is a technical expert responsible for designing and implementing integrations between ServiceNow and third-party systems, leveraging extensive programming skills and best practices to deliver impactful solutions.

Key Responsibilities

• Integrate AI into work processes, decision-making, and problem-solving using AI-powered tools and automation.
• Develop and report on platform development strategies.
• Design solutions based on client requirements and coordinate with development teams.
• Implement ServiceNow AI features such as Virtual Agent, NLU, AI Search, and Generative AI.
• Provide SME support for complex AI-related issues.
• Optimize data configurations and system architecture for scalability and efficiency.
• Debug, troubleshoot, and advise on system errors and architecture.
• Offer advisory services on design principles and development practices.

Minimum Qualifications

• 8+ years of experience with complex integration technologies.
• Proven ability to influence and consult in diverse customer environments.
• At least 2 ServiceNow CIS certifications and a ServiceNow Certified Application Developer (CAD).
• Experience with AI models, including Generative AI, Deep Learning, and Large Language Models.
• Knowledge of ServiceNow AI offerings and platform development tools.
• Strong programming skills, especially in JavaScript.
• Experience with enterprise technologies like LDAP, VPN, SSL, SAML/SSO.
• Ability to work independently and as part of a team, with excellent communication skills.
• Willingness to travel up to 30% annually.

Additional Information

ServiceNow values diversity and inclusion, offering accommodations for candidates with special needs. We comply with export control regulations for applicable positions.