GenAI Guardrails & Observability Engineer

Bank of America; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Bank of America is seeking a senior engineer to own GenAI operations on an on‑premises OpenShift platform. You will deploy, monitor, and support vendor applications like Galileo and LangSmith, ensuring guardrails, observability, and model evaluation workflows across the enterprise.

The role requires 10+ years in software engineering, strong Python, and hands-on OpenShift/Kubernetes experience, plus experience with OpenAI APIs and LangChain.

Qualifications

• Bachelor's or Master's degree in Computer Science, Data Science, MIS, or related field, or equivalent experience.
• 10+ years of software engineering experience building and scaling production applications.
• Strong Python development experience, including common ML and data libraries.
• Hands-on experience with OpenShift or Kubernetes in production environments.
• Experience deploying and supporting LLM or RAG-based applications.
• Understanding of AI risks, agent behavior, and governance frameworks.
• Experience integrating third-party platforms and supporting vendor applications.
• Experience with OpenAI APIs, LangChain, and GenAI development frameworks.
• Knowledge of inference performance optimization and scalability.
• Experience implementing AI guardrails, observability, and model evaluation processes.
• Experience working in Agile environments.
• Proven ability to lead technical initiatives and influence stakeholders.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Develop, deploy, and operate vendor applications in an on-premises OpenShift environment.
• Build and maintain APIs and integrations connecting vendor guardrail and observability platforms to enterprise GenAI applications.
• Monitor application performance, safety, latency, throughput, and guardrail metrics.
• Implement and maintain model‑based evaluation workflows, including annotation and calibration processes.
• Utilize orchestration frameworks such as LangChain for guardrail checks, prompt management, and scoring workflows.
• Build observability dashboards and alerting solutions.
• Troubleshoot production issues and optimize performance, scalability, and resilience.
• Contribute to emerging AI evaluation and guardrail strategies for agentic workflows.
• Lead and mentor engineers while driving cross‑functional initiatives and engineering best practices.

Skills

Python development

Strong analytical

Leadership / mentoring

Agile environments

Communication

Education

Bachelor's or Master's degree in CS/DS or related

Tools

OpenShift

Kubernetes

LangChain

LangSmith

GenAI development frameworks

OpenAI APIs

Job description

Bank of America is seeking a senior engineer to own GenAI operations on an on‑premises OpenShift platform. You will deploy, monitor, and support vendor applications like Galileo and LangSmith, ensuring guardrails, observability, and model evaluation workflows across the enterprise.

The role requires 10+ years in software engineering, strong Python, and hands-on OpenShift/Kubernetes experience, plus experience with OpenAI APIs and LangChain.