GenAI Guardrails & Observability Engineer

Bank of America; Town of Charlotte (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Bank of America is seeking an experienced Senior Software Engineer to own end-to-end GenAI operations on an on‑premises OpenShift platform. You will deploy, monitor, and optimize vendor AI applications, ensuring guardrails and observability across the enterprise.

The role requires deep Python development, OpenShift/Kubernetes production experience, and strong collaboration with cross‑functional teams to advance AI initiatives and maintain high reliability.

Qualifications

• Bachelor's or Master's degree in Computer Science, Data Science, MIS, or related field, or equivalent experience.
• 10+ years of software engineering experience building and scaling production applications.
• Strong Python development experience with ML/data libraries.
• Hands-on experience with OpenShift or Kubernetes in production environments.
• Experience deploying and supporting LLM or RAG-based applications.
• Understanding of AI risks, agent behavior, and governance frameworks.
• Experience integrating third-party platforms and supporting vendor applications.
• Experience with OpenAI APIs, LangChain, and GenAI development frameworks.
• Knowledge of inference performance optimization and scalability.
• Experience implementing AI guardrails, observability, and model evaluation processes.
• Experience working in Agile environments.
• Proven ability to lead technical initiatives and influence stakeholders.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Develop, deploy, and operate vendor applications in an on-premises OpenShift environment.
• Build and maintain APIs and integrations connecting vendor guardrail and observability platforms to enterprise GenAI applications.
• Monitor application performance, safety, latency, throughput, and guardrail metrics.
• Implement and maintain model-based evaluation workflows, including annotation and calibration processes.
• Utilize orchestration frameworks such as LangChain for guardrail checks, prompt management, and scoring workflows.
• Build observability dashboards and alerting solutions.
• Troubleshoot production issues and optimize performance, scalability, and resilience.
• Contribute to emerging AI evaluation and guardrail strategies for agentic workflows.
• Lead and mentor engineers while driving cross-functional initiatives and engineering best practices.

Skills

OpenShift

Kubernetes

Python

LangChain

GenAI

Observability

Guardrails

APIs

Agile

LLMs

Education

Bachelor's or Master's in CS/related

Tools

OpenShift

Kubernetes

LangChain

Galileo

LangSmith

Splunk

Job description

Bank of America is seeking an experienced Senior Software Engineer to own end-to-end GenAI operations on an on‑premises OpenShift platform. You will deploy, monitor, and optimize vendor AI applications, ensuring guardrails and observability across the enterprise.

The role requires deep Python development, OpenShift/Kubernetes production experience, and strong collaboration with cross‑functional teams to advance AI initiatives and maintain high reliability.