GenAI Guardrails & Observability Engineer

Bank of America

Plano (TX)

On-site

USD 103,000 - 180,000

Full time

7 days ago

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Job summary

Bank of America is seeking an experienced software engineer to own GenAI operations and manage on‑premises OpenShift deployments. You will deploy vendor platforms, monitor AI quality and safety, and fine‑tune model evaluation workflows while supporting fast-paced enterprise needs.

The role requires strong Python, OpenShift/Kubernetes experience, and a hands-on ability to integrate third‑party platforms with GenAI development frameworks. Collaboration across teams is essential.

Qualifications

Bachelor's or Master's degree in Computer Science, Data Science, MIS, or related field, or equivalent experience.
10+ years of software engineering experience building and scaling production applications.
Strong Python development experience, including common ML and data libraries.
Hands-on experience with OpenShift or Kubernetes in production environments.
Experience deploying and supporting LLM or RAG-based applications.
Understanding of AI risks, agent behavior, and governance frameworks.
Experience integrating third-party platforms and supporting vendor applications.
Experience with OpenAI APIs, LangChain, and GenAI development frameworks.
Knowledge of inference performance optimization and scalability.
Experience implementing AI guardrails, observability, and model evaluation processes.
Experience working in Agile environments.
Proven ability to lead technical initiatives and influence stakeholders.
Strong analytical, problem-solving, and communication skills.

Responsibilities

Develop, deploy, and operate vendor applications in an on-premises OpenShift environment.
Build and maintain APIs and integrations connecting vendor guardrail and observability platforms to enterprise GenAI applications.
Monitor application performance, safety, latency, throughput, and guardrail metrics.
Implement and maintain model-based evaluation workflows, including annotation and calibration processes.
Utilize orchestration frameworks such as LangChain for guardrail checks, prompt management, and scoring workflows.
Build observability dashboards and alerting solutions.
Troubleshoot production issues and optimize performance, scalability, and resilience.
Contribute to emerging AI evaluation and guardrail strategies for agentic workflows.
Lead and mentor engineers while driving cross-functional initiatives and engineering best practices.