Gen Clerk I I NGS Driver II

Exela Enterprise Solutions; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Client Services Associate, der als Bindeglied zwischen Kunden und dem Unternehmen fungiert. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen und die Lösung technischer Probleme, um die Kundenzufriedenheit sicherzustellen. Sie werden auch Daten eingeben und die Genauigkeit der Datensätze überwachen. Diese Position bietet die Möglichkeit, in einem dynamischen Team zu arbeiten und Ihre Fähigkeiten im Kundenservice und technischen Support weiterzuentwickeln. Wenn Sie eine Leidenschaft für Kundenbetreuung haben und gerne in einem unterstützenden Umfeld arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Umfassende Gesundheitspläne

401(k) Altersvorsorge

Bezahlte Freizeit

Finanzielle Wellness-Ressourcen

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice oder technischen Support.
• Starke technische Fähigkeiten und Computerkenntnisse.

Responsibilities

• Batchen und Organisieren von Dokumenten für die Dateneingabe.
• Eingabe von Daten aus Quelldokumenten in Systeme.

Skills

Kundenservice

Technischer Support

Datenverwaltung

Fehlerbehebung

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

High School Diploma oder gleichwertig

Tools

Drucker

Kopierer

Faxgeräte

Job description

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves over 4,000 customers across 50 countries, including more than 60% of the Fortune 100. Our foundational technologies span information management, workflow automation, and integrated communications, offering software and services across multiple industries such as finance, healthcare, insurance, and public sectors. With cloud-enabled platforms built on a configurable stack of automation modules and a team of over 17,500 employees in 23 countries, Exela is a trusted partner in digital transformation.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and their families; paid time off; commuter benefits; and supplemental income protection like short-term insurance. Additionally, we provide a 401(k) retirement savings plan, along with financial wellness resources and retirement planning services.

Military Hiring

Exela values diversity and welcomes applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families. We consider candidates regardless of military rank or specialty.

Job Description

As a Client Services Associate (CSA) in the Technical Support department within Customer Service, you will act as a key liaison between our company and clients, providing exceptional support. Your main duties include addressing client inquiries, troubleshooting technical issues, and ensuring prompt resolution of support requests to maintain client satisfaction and foster positive relationships.

Role Overview

As a Customer Service Representative, your primary responsibility is data entry to update automated records and ensure accuracy. You will batch documents, input data from source documents, and verify entries efficiently and accurately.

Essential Responsibilities

1. Batch and organize documents for data entry.
2. Input data from source documents into systems accurately.
3. Prioritize tasks based on schedules and client needs.
4. Verify data accuracy and correct errors.
5. Troubleshoot data issues and escalate when necessary.
6. Operate peripheral equipment related to data entry.
7. Contribute to process improvements in formats and procedures.
8. Maintain safety and report hazards.
9. Follow security and privacy policies.
10. Perform additional duties as assigned.
11. Work in various environments, including offices and production areas, with occasional environmental exposure.
12. Engage in repetitive motions and lift up to 25 lbs.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in customer service or technical support, preferably in tech-related fields.
• Experience with printers, copiers, and fax troubleshooting is preferred.
• Strong technical skills and proficiency with computers and troubleshooting methods.
• Excellent communication skills.
• Ability to prioritize and work under pressure.
• Problem-solving skills and customer-focused attitude.
• Flexibility to work evenings and weekends.
• Ability to work independently and in teams.
• Physical ability to stand, walk, lift up to 50 lbs, and perform repetitive motions.

Starting pay is $17/hr, with potential bonuses and a full benefits package, depending on experience and skills.