Gen Clerk I

Exela Enterprise Solutions; Capitol Heights (MD); On-site; Full time

Job summary

A leading company in business process automation is seeking a Client Services Associate to provide exceptional support in the Technical Support department. The role involves addressing client inquiries, troubleshooting issues, and ensuring timely resolution of support requests. Ideal candidates will have a strong technical aptitude and excellent communication skills, with a focus on customer satisfaction. This position offers a competitive salary and comprehensive benefits, making it an excellent opportunity for those looking to grow in a dynamic environment.

Benefits

Health and wellness plans

Paid time off

Commuter benefits

401(k) retirement savings plan

Qualifications

• Minimum of 2 years of experience in a customer service or technical support role.
• Strong technical aptitude and proficiency with computer systems.

Responsibilities

• Address client inquiries and troubleshoot technical issues.
• Perform data entry tasks and verify accuracy of work.
• Maintain client satisfaction and foster positive relationships.

Skills

Communication

Problem Solving

Technical Aptitude

Education

High school diploma or equivalent

Tools

Printers

Copiers

Fax Equipment

Job description

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring :

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.

Job Description

About the Role :

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

• Batch documents and organize them for data entry processing.
• Enter data from source documents into automated systems accurately and efficiently.
• Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
• Perform verification tasks as required, checking for accuracy and identifying errors.
• Make corrective entries as indicated by verification results or other warnings.
• Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
• Operate peripheral equipment as part of the data entry process.
• Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
• Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping / receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

Qualifications :

• High school diploma or equivalent.
• Minimum of 2 years of experience in a customer service or technical support role, preferably in a technology-related industry.
• Minimum of 1 year related experience preferred (Key-op, Copy Services, Service Technician)
• Experience with maintaining and basic troubleshooting of printers, copiers, and fax equipment
• Strong technical aptitude and proficiency with computer systems, software applications, and troubleshooting methodologies.
• Ability to work at a computer for extended periods.
• Experience with data entry is desirable.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds.
• Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment.
• Exceptional problem-solving skills and a demonstrated ability to think analytically and creatively to resolve complex issues.
• Customer-focused mindset with a passion for delivering exceptional service and building positive client relationships.
• Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.
• Ability to interfacing with end user in professional manner, sense of urgency
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Lifting up to 50 pounds
• Standing for long periods of time
• Significant walking
• Close vision and ability to focus are necessary for performing tasks accurately.

The pay range for this position starts at $17 / hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits, dependent on the position offered."

Statement :

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender / sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

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