Gen AI QA & Compliance Analyst

Citizens Bank; Johnston (RI); On-site; USD 65,000 - 90,000; Full time

Job summary

Citizens Bank is seeking a Gen AI QC SME to review AI-generated complaint outputs for accuracy, consistency, and defensibility. The role involves working in a shared queue, applying sound judgment, documenting decisions, and escalating material risk when needed.

The successful candidate will support calibration, validate fixes and new capabilities, and maintain strong relationships with management across the organization. Quick learning and independent work are essential.

Qualifications

• Experience evaluating AI-generated outputs for accuracy and defensibility.
• Familiar with complaint handling and escalation procedures.
• Ability to apply and document criteria consistently.
• Strong attention to regulatory signals and risk indicators.
• Proficient in documenting overrides with rationale.

Responsibilities

• Perform QA observations on AI solutions to ensure accurate complaint capture.
• Create and review reports to identify trends and share findings.
• Maintain commitment to QA/QC with rigorous methods.
• Communicate effectively with management at all levels.
• Identify risk opportunities and escalate material concerns promptly.
• Learn new subject matter quickly to support enterprise objectives.

Skills

QA/QC judgement

Regulatory signals

Transcript review

Documentation of overrides

Platform queue experience

Job description

Citizens Bank is seeking a Gen AI QC SME to review AI-generated complaint outputs for accuracy, consistency, and defensibility. The role involves working in a shared queue, applying sound judgment, documenting decisions, and escalating material risk when needed.

The successful candidate will support calibration, validate fixes and new capabilities, and maintain strong relationships with management across the organization. Quick learning and independent work are essential.