GEHC - Customer Service Representative III

Axelon Services Corporation; Wauwatosa (WI); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company specializing in ultrasound medical devices seeks an Operations Rep to enhance patient engagement and streamline operations. This fully remote role requires strong customer service skills, a relevant degree, and experience in a call center environment. Join a team driving innovation in healthcare with technology and AI solutions.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years experience in call center environment.

Responsibilities

• Monitor processes for patient outreach and engagement.
• Support operations by recommending scheduling and call center strategies.
• Engage with patients through inbound and outbound calls.

Skills

Customer Service

Independence

Proficiency in Microsoft 365

Education

Bachelor’s degree in Business or related field

Job description

Notes from manager- Candidates now must live in CST or EST time.

This is a 100% remote position.

Candidates should have a strong background in Customer Service.

Title – Operations Rep

Number of Leased Workers needed – 1

Job Overview :

The Ultrasound segment, a fast-growing business in Client HealthCare, is the global leader in ultrasound medical devices and solutions. The portfolio spans the continuum of care to enable customers with ultrasound screening, diagnosis, treatment and monitoring of diseases. Our customers are seeking to improve efficiency in radiology and beyond and increase user confidence to provide better clinical outcomes continues to grow. Consequently, the need for AI, digital solutions, and automation, connecting devices and software in one seamless ecosystem continues to proliferate.

The Caption SBU focuses on clinical applications that aid in early disease detection, using AI to assist in conducting ultrasound scans. Caption Care is a turnkey, end-to-end echo program that leverages Caption AI technology platform to deliver convenient, cost-effective echocardiograms in any care setting to identify heart disease earlier—before undiagnosed issues become serious.

The Caption Care Operations Specialist works within the Caption Care Operations team and contributes to initiatives and tasks to ensure service excellence. They include but are not limited to : integration tasks, scheduling, Client team support, Inbound and outbound calling for patients and key initiatives.

In this role you will

• Monitor processes for outreach and engagement of patients in the Caption Care service.
• Contribute to activities within the broader operations team.
• Contribute to Operations teams activities to build outreach and engagement features in the Caption Care platform.
• Support operations to outline needs and make recommendations regarding scheduling / call center requirements and features.
• Perform other duties as assigned.

Basic Qualifications :

• Bachelor’s degree in Business or related field preferred
• 3-5 years experience in a call center environment.

Eligibility Requirements :

• This position is based in the Client States only. Legal authorization to work in the U.S. is required. Client HealthCare may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

Desired Characteristics :

• Proficient with Microsoft 365 or similar software.
• Ability to work independently.

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