Geek Squad Senior Repair Technician

Best Buy; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

In this role as a Geek Squad Senior Repair Technician, you will leverage your tech expertise and leadership skills to oversee technology support at a Best Buy store. You will be responsible for training staff, resolving customer service issues, and ensuring a high level of customer satisfaction while driving business results.

Benefits

Competitive pay

Generous employee discount

Financial savings and retirement resources

Support for physical and mental well-being

Qualifications

• 1 year of experience in diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching and training.

Responsibilities

• Train and coach agents in repairs and services.
• Resolve escalated customer service issues.
• Assist in assigning staff to customer service and device repairs.

Skills

Customer Service

Technical Repair

Leadership

Tools

Windows Operating Systems

Job description

Job Description

As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.

What you’ll do

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
• Communicate department goals and other important information to team members in a clear, accurate and timely manner
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
• Provide coaching to agents to develop their customer service and technology repair skills
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

Basic qualifications

• 1 year of experience in diagnosing and repairing PCs or consumer electronics
• 1 year of customer service experience
• 1 year of leadership experience, including coaching, training and recognition

Preferred qualifications

• Experience working with Windows operating systems

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Req #

987784BR

Brand

Geek Squad

Job Category

Services Group

Job Level

Individual Contributor

Minimum Pay

15.00

Maximum Pay

20.55

Store Number or Department

001131 Hamburg NY Store

Address Line 1

3701 Mckinley Pkwy Ste 114

City

Buffalo

State

New York

Search Categories

Geek Squad, Retail

Zip

14219-2695

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.