Geek Squad Senior Repair Technician

Best Buy; Bowling Green (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a Geek Squad Senior Repair Technician to oversee technology support, train team members, and ensure excellent customer service. This role promotes a collaborative environment and drives business results through effective leadership and employee engagement.

Benefits

Competitive pay

Generous employee discount

Financial savings and retirement resources

Support for physical and mental well-being

Qualifications

• 1 year of experience in diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching and training.

Responsibilities

• Assist Geek Squad leaders with assigning staff to customer service and repairs.
• Work directly with customers to ensure service needs are met.
• Provide coaching to agents for skill development.

Skills

Customer Service

Leadership

Technical Repair

Job description

Job Description

As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.

What you’ll do

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
• Communicate department goals and other important information to team members in a clear, accurate and timely manner
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
• Provide coaching to agents to develop their customer service and technology repair skills
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

Basic qualifications

• 1 year of experience in diagnosing and repairing PCs or consumer electronics
• 1 year of customer service experience
• 1 year of leadership experience, including coaching, training and recognition

Preferred qualifications

• Experience working with Windows operating systems

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Req #

987779BR

Brand

Geek Squad

Job Category

Services Group

Job Level

Individual Contributor

Minimum Pay

15.31

Maximum Pay

22.50

Store Number or Department

000440 Bowling Green KY Store

Address Line 1

1875 Campbell Ln

City

Bowling Green

State

Kentucky

Search Categories

Geek Squad, Retail

Zip

42104-1051

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.