Geek Squad Agent (Retail Store)

Best Buy; Colorado Springs (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading electronics retailer in Colorado Springs is looking for a Geek Squad Agent. In this role, you will assist customers with technology support and solutions. Candidates should have at least 3 months of retail or customer service experience, a passion for technology, and the ability to work flexible hours. This position offers competitive pay, employee discounts, and is part of a supportive team culture.

Benefits

Competitive pay

Generous employee discount

Financial savings resources

Support for mental well-being

Qualifications

• 3 months of retail or customer service experience required.
• Ability to work flexible hours including holidays and weekends.
• Passion for technology and willingness to learn.

Responsibilities

• Provide support and solutions for customers' technology needs.
• Assist customers in setting up new devices.
• Communicate updates and status to customers effectively.

Skills

Customer service experience

Technical knowledge

Problem-solving skills

Job description

Join to apply for the Geek Squad Agent (Retail Store) role at Best Buy

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Join to apply for the Geek Squad Agent (Retail Store) role at Best Buy

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.

What You’ll Do

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
  
  

Basic Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
  
  

Preferred Qualifications

• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry
  
  

What’s In It For You

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our Benefits Include

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
  
  

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full timePandoLogic. Keywords: Electrical Appliance Service Technician, Location: Colorado Springs, CO - 80920

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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