Geek Squad Advanced Repair Technician

Poughkeepsiegalleriamall; City of Poughkeepsie (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Financial savings and retirement resources

Support for physical and mental well-being

Job summary

A leading technology retail company located in the City of Poughkeepsie is seeking a Geek Squad Advanced Repair Technician. In this role, you'll provide technology support, troubleshoot, and repair customers' devices while ensuring a positive customer experience. Ideal candidates will have at least 6 months of experience and be able to work a flexible schedule. The company offers competitive pay and generous benefits that support employees in key moments of their lives.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights, and weekends.

Responsibilities

• Perform diagnostic discoveries and repair devices.
• Maintain documentation of customer requests and repairs.
• Complete all repair tasks in a timely manner.

Skills

Technology support

Troubleshooting

Customer service

Multi-tasking

Job description

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following our procedures. If you’re passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.

What you’ll do

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.
• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Preferred qualifications

• Strong ability to prioritize and multi-task in a fast-paced environment.

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.