GEC - Patient Care Representative

US Eye; Chesapeake (VA); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Descripción de la vacante

US Eye in Chesapeake, VA is seeking a Patient Care Representative to be the friendly first and last contact for patients. You will verify information, assist with forms, schedule appointments, and help patients navigate check-in and checkout processes.

The role requires a high school diploma, proficiency in Microsoft Office, prior customer service experience, and the ability to multi-task in a fast-paced environment while maintaining patient confidentiality.

Formación

• Experience in a customer service role is required.
• Ability to read, write, and perform basic math.
• Must be able to work under pressure and stay organized.

Responsabilidades

• Greet and direct patients, visitors, and staff at entry.
• Verify information and assist with patient questionnaires and forms.
• Print daily schedules and manage appointment flow for the day.
• Attend to walk-in patients and scheduling inquiries.
• Handle check-in/check-out processes and collect co-pays when applicable.
• Maintain a tidy, safe, and professional workspace for patients and staff.
• Complete reports and forms as requested and support additional admin duties.

Conocimientos

Customer service

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

https://useye.com/wp-content/uploads/2022/08/useye-missing-assets-careers-hero.jpeg

JOIN OUR TEAM

PATIENT CARE REPRESENTATIVE

About US EYE:

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

About Griffey Eye Care:

At Griffey Eye & Laser Center in Chesapeake, Virginia, our doctors and staff are dedicated to providing you with the most thorough, gentle, and modern service for your eye care needs. With over 50 years of combined service and experience in coastal Virginia as well as North Carolina we are dedicated to helping you see clearly. Our highly trained staff provide our patients with the most up-to-date technical and surgical techniques, with a personal touch. We take the time to ensure that each of our patients are fully informed of their options regarding cataract surgery, glaucoma treatment, vision correction, PRK or LASIK Surgery, eyeglasses, contact lenses, preventative or ongoing care, and whatever is needed to ensure the best eye care possible. At Griffey Eye, your eyes are our focus.

Job Summary:

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions:

• Greet and direct all patients, visitors, and staff upon entry of the practice.Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience:

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Position Type and Expected Hours of Work:

• This is a full-time position located in[CITY, STATE]
• Days and hours are
• Travel to other locations as necessary

Benefits:

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state, or local laws.