GEC - Patient Care Representative

Center For Sight; Chesapeake (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

Griffey Eye Care & Laser Center in Chesapeake, VA seeks a Patient Care Representative to be the first and last friendly contact for patients. You will manage check-in, scheduling, and patient communications with professionalism and care.

The role requires a high school diploma, strong MS Office skills, and prior customer service experience. This is a full-time on-site position with benefits and room for growth.

Qualifications

• High school diploma required; associate degree preferred.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Ability to work under pressure and respond to patient requests positively.

Responsibilities

• Greet and direct patients, visitors, and staff upon entry.
• Provide a pleasant check-in experience and verify information.
• Print daily schedules and manage appointment flow.
• Attend to walk-in patients and scheduling inquiries.
• Collect co-pays and account balances during checkout.
• Complete required reports and forms; perform other duties as needed.

Skills

Customer service

Multitasking

Time management

Reading & writing

Mathematical calculations

Education

High school diploma

Associate’s degree preferred

Tools

Microsoft Office

Job description

PATIENT CARE REPRESENTATIVE

About US EYE:

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

About Griffey Eye Care:

At Griffey Eye Care & Laser Center in Chesapeake, Virginia, our doctors and staff are dedicated to providing you with the most thorough, gentle, and modern service for your eye care needs. With over 50 years of combined service and experience in coastal Virginia as well as North Carolina we are dedicated to helping you see clearly. Our highly trained staff provide our patients with the most up-to-date technical and surgical techniques, with a personal touch. We take the time to ensure that each of our patients are fully informed of their options regarding cataract surgery, glaucoma treatment, vision correction, PRK or LASIK Surgery, eyeglasses, contact lenses, preventative or ongoing care, and whatever is needed to ensure the best eye care possible. At Griffey Eye Care, your eyes are our focus.

Job Summary:

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions:

• Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk‑in patients, scheduling inquiries, and prescription/record pick‑up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross‑check and update next‑day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non‑covered service fees, and/or any existing account balances during the patient check‑out period.
• Fill out essential reports and forms as requested.
• Additional administrative responsibilities as needed.

Competencies:

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi‑task, work in a fast‑paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience:

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree (preferred).

Position Type and Expected Hours of Work:

• This is a full-time position located in [CITY, STATE]
• Days and hours are
• Travel to other locations as necessary

Benefits:

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.