GDOT IT Trainer/Content Developer

RICEFW Technologies Inc; Georgia; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Georgia Department of Transportation is seeking an IT training specialist to develop and maintain training content, deliver on-site and remote classes, and coordinate schedules across District 1 and 2 locations in Georgia. The role requires travel within the state and delivering engaging, learner-focused instruction using Teams and in-person classrooms.

The candidate will create PowerPoint presentations, trainer guides, manuals, storyboards, videos, and/or CBT modules, while tracking time,

Qualifications

• 5 BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience
• 4 Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. Required
• 4 Excellent verbal and written English language communication, presentation, and teaching skills Required
• 5 Able and flexible to travel within the State of Georgia to provide scheduled in-person training Required

Responsibilities

• Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns.
• Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.

Skills

MS Office

IT training

English communication

Travel within GA

Training content development

Adobe Captivate

TechSmith Camtasia

Articulate 360/Storyline

Microsoft Teams

LMS experience

Education

BA/BS in communications/teaching/IT

Associate degree + IT experience

IT Certifications

Tools

Adobe Captivate

TechSmith Camtasia

Articulate 360/Storyline

Microsoft Teams

LMS systems

Job description

The Georgia Department of Transportation (GDOT) is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams. Details on District locations can be found here: https://www.dot.ga.gov/GDOT/Pages/GDOTDistricts.aspx.

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.

Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.

Core Competencies

• Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.


• Content Development: Produces high quality training content quickly with minimal rework.


• Communication: Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.


• Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can- do" or "team player" attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).


• Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow- up/follow-through. Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes equitably across Districts.


• Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.


• Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.


• Travel: Able and flexible in travelling to conduct scheduled on-site training.

Responsibilities

• Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.


• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.


• Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.


• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.


• Ensures training environments and data are ready prior to training classes.


• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.


• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.


• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.


• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.


• Provides an engaging, interactive, and positive learning experience to learners.


• Maintains professionalism and order within the classroom to complete course objectives.


• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.


• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.


• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.


• Reviews and updates training materials and documentation.


• Produces effective training content suitable to course audience. Publishes course materials as needed.


• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.


• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 8:00AM Eastern Time, Monday - Friday, hours per week.

GDOT has NOT specified a number of days onsite vs remote. However, local candidates able to come in office will be preferred over out of state candidates (i.e. remote worker). GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule Several successful consultants have continued working for several years with contract extensions. However, GDOT is under no obligation to extend contracts and may terminate employment at any time.

Required/Desired Skills

• Microsoft Office and Office 365 applications Required 5


• 5 BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience Required


• 4 Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. Required


• 4 Excellent verbal and written English language communication, presentation, and teaching skills Required


• 5 Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes Required


• 1 Work experience in developing role-based end user training content for IT applications/systems Highly desired


• 4 Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts Highly desired


• 2 Adobe Captivate Highly desired


• 2 TechSmith Camtasia Highly desired


• 2 Articulate 360/Storyline Highly desired


• 2 Microsoft Teams Highly desired


• 1 Work experience with maintaining training records within an LMS Highly desired


• 1 Oracle LMS/Cornerstone LMS Highly desired


• 0 Familiarity with ServiceNow Nice to have

Questions

• Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?


• Question2 What is your candidate ;s email address?


• Question5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?


• Question6 If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client ;s selection date? Do you agree to this requirement?


• Question7 This position is Hybrid (Remote and Onsite). The candidate first day is onsite and onsite on demand basis. Preference will be given to candidate local to Atlanta Metro area / State of Georgia. Indicate if candidate has full-time residency within the Atlanta Metro area, within the State of Georgia, or if candidate resides outside of the State of Georgia.


• Question8 Preference will be given for candidates who are US Citizens, Permanent Residence Card (aka "Green Card") or have Employment Authorization Document (EAD). Indicate if candidate citizenship or visa status is a US Citizen, Permanent Residence Card, EAD, , or Other.


• Question9 This position is in Atlanta, GA. Your consultant is required to travel to Atlanta for their first day for onboarding. Travel will be at no expense to GDOT in order to obtain your candidate ;s computing equipment and ID/Security badge. Do you accept this requirement?


• Question10 GDOT will not be providing any raises within the first 2 years. After that point the increase will be based on performance and budget dependent. Do you accept this requirement?


• Question11 While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Do you accept this requirement?