GDOT IT Trainer/Content Developer

Kaltechsoft Inc; Georgia; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement

Hybrid training opportunities

Job summary

Georgia Department of Transportation seeks an IT trainer to develop, update and maintain training content for GDOT IT applications. The role includes creating PowerPoint presentations, trainer guides, quick references, user manuals, storyboards, videos, and CBTs.

The candidate will travel to District 1 in Gainesville and District 2 in Tennille, GA, delivering on-site classes several times a month and online sessions via Microsoft Teams.

Qualifications

• Experience in IT training or end-user support.
• Ability to design, develop, and update training content.
• Excellent written and verbal English communication.

Responsibilities

• Develop/update IT training content including guides, manuals, and videos.
• Deliver training sessions on-site and via Microsoft Teams.
• Maintain LMS records and performance indicators.

Skills

Office 365

PowerPoint

Instructional design

Storyboarding

Microsoft Teams

Adobe Captivate

Camtasia

Articulate 360/Storyline

LMS administration

Travel to GA districts

Education

BA/BS in IT/communications

IT certifications (optional)

Tools

PowerPoint

Video/CBT tools

Job description

The Georgia Department of Transportation (GDOT) is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams. Details on District locations can be found here: https://www.dot.ga.gov/GDOT/Pages/GDOTDistricts.aspx .

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.

Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.

Core Competencies

• Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
• Content Development: Produces high quality training content quickly with minimal rework.
• Communication: Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
• Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a can- do or team player attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
• Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow- up/follow-through. Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes equitably across Districts.
• Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.
• Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
• Travel: Able and flexible in traveling to conduct scheduled on-site training.

Responsibilities

• Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
• Provides an engaging, interactive, and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
• Reviews and updates training materials and documentation.
• Produces effective training content suitable to course audience. Publishes course materials as needed.
• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 8:00AM Eastern Time, Monday - Friday, 40 hours per week.

GDOT has NOT specified a number of days onsite vs remote. However, local candidates able to come in office will be preferred over out of state candidates (i.e. remote worker). GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule Several successful consultants have continued working for several years with contract extensions. However, GDOT is under no obligation to extend contracts and may terminate employment at any time.

Required/Desired Skills

• Microsoft Office and Office 365 applications Required 5 Years
• BA/BS in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience Required 4 Years
• Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. Required 4 Years
• Excellent verbal and written English language communication, presentation, and teaching skills Required 5 Years
• Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes Required 1 Years
• Work experience in developing role-based end user training content for IT applications/systems Highly desired 4 Years
• Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts Highly desired 2 Years
• Adobe Captivate Highly desired 2 Years
• TechSmith Camtasia Highly desired 2 Years
• Articulate 360/Storyline Highly desired 2 Years
• Microsoft Teams Highly desired 1 Years
• Work experience with maintaining training records within an LMS Highly desired 1 Years
• Oracle LMS/Cornerstone LMS Nice to have 0
• Familiarity with ServiceNow Nice to have 0

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?

What is your candidate's email address?

If selected for engagement, your candidate's hourly Pay Rate must be at least $30.10. Your candidate can be paid more; however, the hourly SRP Rate cannot exceed $40.63 Do you agree to these requirements?

The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?

This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?

If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?

This position is Hybrid (Remote and Onsite). The candidate first day is onsite and onsite on demand basis. Preference will be given to candidate local to Atlanta Metro area / State of Georgia. Indicate if candidate has full-time residency within the Atlanta Metro area, within the State of Georgia, or if candidate resides outside of the State of Georgia.

Preference will be given for candidates who are US Citizens, Permanent Residence Card (aka "Green Card") or have Employment Authorization Document (EAD). Indicate if candidate citizenship or visa status is a US Citizen, Permanent Residence Card, EAD, H1B, or Other.

This position is in Atlanta, GA. Your consultant is required to travel to Atlanta for their first day for onboarding. Travel will be at no expense to GDOT in order to obtain your candidate's computing equipment and ID/Security badge. Do you accept this requirement?

GDOT will not be providing any raises within the first 2 years. After that point the rate increase will be based on performance and budget dependent. Do you accept this requirement?

While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Do you accept this requirement?