GCM Relationship Manager III - Loan Agency

Wilmington Trust; Chicago (IL); On-site; USD 107,000 - 178,000; Full time

Job summary

M&T Bank is seeking a detail-oriented professional in Chicago, IL for the Loan Agency team within the Loan Market Solutions Division. You will manage daily loan servicing activities, process transactions, and support client relationships with a focus on accuracy and timeliness.

Qualified candidates will have strong communication skills, financial services experience, and familiarity with Loan Agency processes.

Qualifications

• Combined minimum of 7 years’ higher education and/or work experience, including a minimum of 5 year relevant work experience with direct client contact.
• Exposure to Loan Agency and experience with LoanIQ are preferred.
• Strong focus on customer service and satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Daily loan administration including transaction onboarding, debt service payments, loan fundings, loan reprices, amendments, terminations, etc.
• Resolve discrepancies and review trade documents for execution; process trades in the loan system.
• Partner with relationship managers to oversee portfolio and client relationships.
• Liaise with clients providing excellent customer service and timely responses to requests.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Education

Bachelor's degree in Finance/Accounting

7+ years combined education/experience

Tools

LoanIQ

Microsoft Excel

Job description

Overview:

As part of the Loan Market Solutions Division, the Loan Agency team provides third party Administrative and Collateral Agent services for sophisticated institutional clients in the syndicated and private credit loan space. Our team is responsible for managing daily loan servicing including transaction onboarding, processing assignments/trades, debt service payments, fundings, loan reprices, etc. Join our dynamic experienced team focused on high touch client service and continuous process improvement. Candidates who are interested in a fast-paced environment with career advancement opportunities should apply.

Other acceptable locations include Wilmington, DE, Dallas, TX, and Minneapolis, MN

Primary Responsibilities:

• Daily loan administration including but not limited to transaction onboarding, debt service payments, loan fundings, loan reprices, amendments, terminations, etc.




• Resolve discrepancies and review trade documents for execution. Process executed trades in the loan system.




• Partner with relationship managers and other internal parties to oversee portfolio, resolve issues, and foster client relationships.




• Liaise with clients and other external parties providing excellent customer service, resolving issues, and responding to client requests/questions in a timely manner.




• Assist with additional special projects and initiatives as requested.




• Understanding and adhering to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.




• Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.




• Completing other related duties as assigned.

Education and Experience Required:

• Combined minimum of 7 years’ higher education and/or work experience, including a minimum of 5 year relevant work experience with direct client contact




• Exposure to Loan Agency




• Strong focus on customer service and satisfaction




• Strong verbal and written communication skills

Education and Experience Preferred:

• Bachelor’s degree focused on Finance, Business, Economics or Accounting and a minimum of 5 year relevant work experience with direct client contact




• Experience with Loan Agency or LoanIQ




• CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus




• Strong skills in pertinent software applications, with ability to learn new applications




• Experience working in a team environment




• Strong interpersonal skills with ability to build significant level of trust with clients




• Self-confident




• Proven ability to work well with highly capable and successful individuals




• Strong analytical ability




• Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit




• Experience contributing to positive working relationships and maintaining integrity and professionalism

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $106,700.00 - $177,900.00 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Chicago, Illinois, United States of America