GC Retail Store Lead Store 829

Guitar Center; New Jersey; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in musical instruments is seeking a passionate Store Lead to join their team. This role offers a unique opportunity to guide fellow associates while delivering exceptional customer experiences. You will be instrumental in driving sales initiatives and ensuring operational excellence in the store. The company values creativity and inclusivity, making it a great place for those who love music. If you have a knack for collaboration and a customer-first mindset, this is your chance to shine in a dynamic retail environment that celebrates the joy of music. Join a vibrant team where your contributions truly matter!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Paid Time Off

Employee Discount Program

Tuition Reimbursement

Mental Health Support

Qualifications

• 3+ years of retail or sales experience required.
• Strong customer service and sales skills are essential.

Responsibilities

• Provide sales and operational guidance to store associates.
• Drive company sales initiatives and maintain strong sales performance.

Skills

Customer Service

Sales Performance

Collaboration

Organizational Skills

Technology Skills

Initiative

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Why Guitar Center? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Store Lead, a junior member of the store leadership team, you will be responsible for providing guidance and assistance to other store associates. In addition, you will maintain strong individual sales performance levels, and assist with merchandising and operational tasks to help the store deliver the best possible customer experience. This is an entry-level management position to serve as a steppingstone and growth opportunity into a future store leadership role.

A few special characteristics that make our Store Lead successful:

• Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.
• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
• Organizational Skills: Able to utilize time, energy, and resources to stay on track and achieve goals. Able to adhere to a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
• Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.

As our Store Lead, you will:

• Provide sales and operational guidance and assistance to other store associates with a focus on delivering the best customer experience.
• Drive company sales initiatives.
• Establish and maintain strong individual sales performance as a sales individual contributor and as a Lead to mentor and guide fellow associates.
• Assist with the execution of all operational tasks to ensure the store is ready to conduct business, including but not limited to merchandising, product fulfillment on sales, functionality of displays, accurate pricing of inventory, shipping and receiving, and cycle counting.
• Perform open and closing duties as required and scheduled by Management.
• New hire training for Sales and Operations support staff.
• Operate as Manager in Charge in the absence of store leadership team.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [e-mail].

Requirements

Requirements:

• 3+ years of directly relevant work experience in a retail or sales environment.
• Able to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.
• Able to lift weight of up to 25 pounds.

Preferences:

• Solid working experience with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook); proficiency strongly preferred (pivot tables, macros, formulas, v-lookups, etc.).
• Lead, supervisory or management experience.
• Intermediate knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.).

Position Status

Full-time

About the company

Guitar Center is a leading retailer of musical instruments, lessons, repairs and rentals in the U.S. With more than 290 stores across the U.S. and one of the top direct sales websites in the industry, Guitar Center has helped people make music for more than 50 years. Guitar Center also provides customers with various musician-based services, including Guitar Center Lessons, where musicians of all ages and skill levels can learn to play a variety of instruments in many music genres; GC Repairs, an on-site maintenance and repairs service; and GC Rentals, a program offering easy rentals of instruments and other sound reinforcement gear. Additionally, Guitar Center’s sister brands include Music & Arts, which operates more than 150 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors and students, and Musician’s Friend, a leading direct marketer of musical instruments in the United States.