GC Retail Operations Manager Store 443

Guitar Center Stores, Inc.; Houston (TX); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Mental health support

Paid time off (Sick/Holiday/Vacation)

Employee discount program

Tuition reimbursement

Job summary

Guitar Center Stores, Inc. is seeking an Operations Manager to lead the team responsible for receiving, stocking, and merchandising merchandise according to planograms and promotions. The role emphasizes integrity, inclusion, musical passion, and respect while driving store performance.

The candidate will manage staffing, training, shipping/receiving, inventory controls, and loss prevention, with a focus on delivering strong customer experiences and sales results in a fast-paced environment.

Qualifications

• 3+ years of relevant work experience in retail or warehouse setting.
• Valid state driver's license.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work in a loud environment for 5–8 hours.
• Must be available to work weekends, holidays, and evenings.
• Physical ability to lift up to 50 lbs.

Responsibilities

• Lead the team to achieve EBITDA, sales, and margin goals.
• Ensure proper staffing levels, including hiring and training operations associates.
• Oversee shipping and receiving of gear and store items.
• Maintain warehouse organization, stocking, and facility maintenance.
• Conduct loss prevention, safety, inventory management, cash management, and reporting.
• Audit signage and pricing to planogram standards weekly.

Skills

Retail experience

Leadership

MS Office

Weekend availability

Driver's license

Education

Associate's degree (preferred)

Tools

Microsoft Office

POS systems familiarity

Job description

Why Guitar Center? Here's just some of the rewards:

We offer gig leave for musicians to share music and return after tours. Our benefits include Medical, Dental, Vision, 401(k) with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW

Guitar Center embodies creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference by enabling musicians and non‑musicians alike to experience the joy of creating music. We believe in inclusive environments that put our customers first while fulfilling our mission.

As Operations Manager, you will lead the team accountable for ensuring merchandise is properly received, stocked, brought to the sales floor, and merchandised according to planograms, promotions, and standards, while creating and nurturing a culture of integrity, inclusion, musical passion, and respect.

A few special characteristics that make our Operations Managers successful:

• Delegation: Able to delegate routine and significant tasks and decisions. Assesses employees' readiness and assigns tasks appropriate to skill level. Follows up as needed and shares responsibility and accountability.
• Initiative: Able to identify opportunities & issues and follow through to capitalize or resolve them. Learns quickly and acts positively without being requested. Interested in learning about the entire business.
• Interpersonal Communication: Communicates through written and verbal means with diverse individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Demonstrates respect to others, surroundings, and self.
• Organizational Skills: Utilizes time, energy, and resources to manage priorities, stay on track, and achieve goals. Multitasks and pays strong attention to detail in a fast‑paced, high‑urgency environment. Completes tasks thoroughly and timely. Protects assets and people by learning and implementing protocols and complying with guidelines.
• Performance Management: Leads, manages, and mentors others. Leads by example and develops the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.
• Technology Skills: Navigates and learns new technology, retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs and expectations.

As our Operations Manager, you will:

• Partner with the Store Manager and other members of the management team to achieve EBITDA, sales, and margin goals.
• Ensure proper staffing levels within the department, including hiring and training operations associates.
• Assist in training all levels of operations associates.
• Manage shipping and receiving of gear and other store related items.
• Maintain warehouse organization and stocking and facility maintenance.
• Conduct loss prevention, safety, inventory management, cash management, and business reporting.
• Conduct standardized signage/pricing audits weekly, ensuring products are merchandised to planogram standards (including POP, SKU, and inventory integrity audits).
• Drive sales by acting as manager in charge when necessary.
• Open and close the store.
• Perform additional duties as assigned.

REQUIREMENTS

• 3+ years of relevant work experience in retail or warehouse setting.
• Valid state driver's license and automotive insurance.
• Intermediate proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Ability to work in a loud environment for 5–8 hours.
• Availability to work weekends, holidays, and evenings.
• Physical ability to lift up to 50 lbs.

PREFERENCES

• Associate's Degree.
• Understanding of Guitar Center retail systems and processes.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and cannot use our website, you may request a reasonable accommodation to express interest in a specific opening. Contact us at 1‑818‑735‑8800 ext. 2862 or email [e-mail].