GC Retail Lessons Lead Store 524

The Guitar Center Company; Danbury (CT); On-site; USD 27,235 - 34,040; Full time

Benefits offered by this job

Gig leave for musicians

Medical, Dental, Vision

401K plus company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Job summary

The Guitar Center Company in Danbury, Connecticut is seeking a Lessons Lead to enhance customer experiences by selling lesson and rehearsal packages while managing the curriculum. Applicants should have over 3 years of relevant experience in musical instruction, be capable of lifting up to 25 lbs, and be proficient in Microsoft Office. The role includes customer support, organization of schedules, and increasing student engagement through promotional efforts. Comprehensive benefits and bonus eligibility are offered.

Qualifications

• 3+ years of relevant work experience in musical instruction (admin, retail non-instruction, etc.).
• Must be able to lift up to 25 lbs.
• Intermediate proficiency with the Microsoft Office suite.

Responsibilities

• Ensure a great experience for customers and students by selling lesson and rehearsal packages.
• Assist customers with questions and provide tours of the Lessons facility.
• Increase the student count within the lesson program by driving and maintaining sales.
• Coordinate lesson schedules with the availability of instructors.

Skills

Customer Focus

Interpersonal Communication

Organizational Skills

Performance Management

Education

Associate's Degree

Tools

Microsoft Office Suite

Job description

Pay Rate: $19.77/hr - $24.71/hr depending on background and experience.

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Why Guitar Center? Here’s just some of the rewards:

• For musicians we offer the unique opportunity of gig leave – take time off to share your music with the world and return to your job after your tour!
• Robust benefits and perks: Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, tuition reimbursement options.

Position Overview

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Lessons Lead, you will be responsible for ensuring a great experience for all customers and students, by selling lesson and rehearsal packages, assisting customers with questions, and providing tours of the Lessons facility.

Key Success Characteristics

• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
• Organizational Skills: Able to utilize time, energy, and resources to stay on track and achieve goals. Able to adhere to a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail in a fast‑paced & high‑urgency environment. Able to complete tasks thoroughly in a timely manner.
• Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback. Able to manage a geographically dispersed team.
• Increase the student count within the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students, ensuring an overall positive experience.
• Provide guidance to instructors, their schedules (both teaching and non‑teaching schedule), and students by coordinating lesson schedules with availability of the instructors.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain the lesson and rehearsal schedules for the facility.
• Additional duties as assigned.

Requirements

• 3+ years of relevant work experience in musical instruction (admin, retail non‑instruction, etc.).
• Must be able to lift up to 25 lbs.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

Preferences

• Associate’s Degree.
• Skilled understanding of Guitar Center retail systems and processes.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‑818‑735‑8800 ext. 2862 or by sending an email to [e-mail].