GC Retail Lead Customer Service Associate Store 551

Guitar Center; Danvers (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in musical instruments is seeking a Lead Customer Service Associate to enhance the customer experience in-store. This role involves guiding team members, maintaining sales performance, and ensuring a vibrant shopping environment. The company values creativity and inclusivity, offering unique perks like gig leave for musician employees. Join a dynamic team committed to nurturing musicians and creating memorable experiences for customers. This position promises growth opportunities through continuous learning and development, making it an exciting chance for those passionate about music and customer service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Mental Health Support

Paid Sick Time

Paid Holiday

Paid Vacation

Employee Discount Program

Tuition Reimbursement

Qualifications

• 2+ years of relevant work experience in customer service.
• Intermediate proficiency with Microsoft Office Suite.

Responsibilities

• Deliver exceptional customer experiences and guide associates.
• Manage customer interactions and maintain strong sales presence.
• Assist with store readiness and merchandising tasks.

Skills

Customer Service

Coaching

Collaboration

Interpersonal Communication

Organizational Skills

Sales Techniques

Technology Skills

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

GC Retail Lead Customer Service Associate Store 551

Pay Competitive

Employment type: Full-Time

Job Description

• Req#: 5000958425100

Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians, we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission.

As our Lead Customer Service Associate, you will be responsible for delivering an exceptional customer experience in our stores, providing guidance to other associates within the store, maintaining strong individual sales performance levels, and merchandising inventory.

A few special characteristics that make our Lead Customer Service Associates successful:

• Coaching: Able to provide effective coaching and guidance to others. Able to lead by example and serve as a positive role model for productivity and behaviors.
• Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.
• Customer Focus: Understands customer service principles and is able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership.
• Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
• Organizational Skills: Able to utilize time, energy, and resources to stay on track and achieve goals. Able to adhere to a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
• Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.

As our Lead Customer Service Associate you will:

• Provide sales guidance to associates on the sales floor.
• Manage customer interaction—maintain a strong individual sales presence by assisting customers to ensure they receive the level of service needed.
• Learning—continue education to hone product, sales, and leadership skills. Continual learning through certification and continuing education process.
• Assist with the execution of all tasks to ensure the store is ready to conduct business (e.g., replenish displays, filling holes, and ensuring displays are functional).
• Hold "The Mic" to drive sales when scheduled, acting as a role model for sales productivity and behaviors.
• Ensure price updates are executed and POP standards are maintained in accordance with daily merchandising standards.
• Additional duties as assigned.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to [e-mail].

Requirements

Requirements:

• 2+ years of relevant work experience.
• Must be able to lift up to 50lbs.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

Preferences:

• Skilled understanding of Guitar Center retail systems and processes.

Position Status

Full-time

About the company

Guitar Center is a leading retailer of musical instruments, lessons, repairs, and rentals in the U.S. With more than 290 stores across the U.S. and one of the top direct sales websites in the industry, Guitar Center has helped people make music for more than 50 years. Guitar Center also provides customers with various musician-based services, including Guitar Center Lessons, where musicians of all ages and skill levels can learn to play a variety of instruments in many music genres; GC Repairs, an on-site maintenance and repairs service; and GC Rentals, a program offering easy rentals of instruments and other sound reinforcement gear. Additionally, Guitar Center’s sister brands include Music & Arts, which operates more than 150 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students, and Musician’s Friend, a leading direct marketer of musical instruments in the United States.