GC Retail Customer Service Manager Store 622

Guitar Center; Merrillville (IN); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player in musical retail seeks a Customer Service Manager to lead a team in delivering exceptional customer experiences. This role involves managing sales activities, mentoring associates, and fostering a culture of collaboration and musical passion. The ideal candidate will have a strong background in retail, excellent customer service skills, and a passion for music. Join a company that values creativity and provides unique perks like gig leave for musicians. If you are ready to make a difference and help others enjoy the joy of music, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Mental Health Support

Paid Sick Leave

Paid Holiday

Paid Vacation

Employee Discount Program

Tuition Reimbursement

Qualifications

• 3+ years of retail or warehouse experience required.
• Valid driver's license and automotive insurance needed.

Responsibilities

• Manage sales and margin activities of sales associates.
• Create a great customer experience and ensure store organization.
• Provide coaching and feedback to associates.

Skills

Customer Service

Collaboration

Delegation

Initiative

Performance Management

Sales Techniques

Education

Associates Degree

Tools

Microsoft Office Suite

Job description

GC Retail Customer Service Manager Store 622

Pay Competitive

Employment type Full-Time

Job Description

• Req#: 5000966693200

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Customer Service Manager, you will be responsible for managing all sales and margin generating activities of our sales associates, ensuring that the sales floor is properly set and that the staff is properly engaged to provide a great customer experience, all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.

A few special characteristics that make our Customer Service Managers successful:

• Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.
• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
• Delegation: Able to delegate both routine and significant tasks and decisions. Assesses employees' readiness and ability and assigns tasks that are appropriate to their skill level. Follows up as needed and shares both responsibility and accountability.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business.
• Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.

As our Customer Service Manager, you will:

• Achieve sales, margin, and EBITDA targets for the store.
• Create a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customers.
• Provide ongoing coaching and feedback to all associates, manage completion of and timeliness on all Guitar Center University activities including annual performance reviews.
• Assist the Operations team with large merchandising projects, including the execution of all in-store promotions.
• Take part in the interview process for all candidates that apply to the store. Onboard and train newly hired sales associates.
• Communicate and collaborate with the Store Manager and Operations Manager.
• Properly schedule the sales floor with appropriate staff levels.
• Act as the manager in charge when necessary.
• Open and close the store.
• Perform additional duties as assigned.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to [e-mail].

Requirements

Requirements:

• 3+ years of relevant work experience working in retail or in a warehouse setting.
• Valid state driver's license and automotive insurance.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Must be able to work in a loud environment for 5-8 hours.
• Must be able to work weekends, holidays, and evenings.
• Must be able to lift up to 50 lbs.

Preferences:

• Associates Degree.
• Understanding of retail systems and processes.

Position Status

Full-time

About the company

Guitar Center is a leading retailer of musical instruments, lessons, repairs, and rentals in the U.S. With more than 290 stores across the U.S. and one of the top direct sales websites in the industry, Guitar Center has helped people make music for more than 50 years. Guitar Center also provides customers with various musician-based services, including Guitar Center Lessons, where musicians of all ages and skill levels can learn to play a variety of instruments in many music genres; GC Repairs, an on-site maintenance and repairs service; and GC Rentals, a program offering easy rentals of instruments and other sound reinforcement gear. Additionally, Guitar Center’s sister brands include Music & Arts, which operates more than 150 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students, and Musician’s Friend, a leading direct marketer of musical instruments in the United States.