GC#190

Synergy America, Inc; Lawrenceville (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Zohorecruit in Lawrenceville, GA is seeking a skilled Accela Technical Writer for a 6 to 12 months contract. The role focuses on drafting, branding, and coordinating communications for technology initiatives across GIS, Power BI, Jira, Scribe, and other tools.

You will bridge technical teams with leadership to ensure clear messaging for internal staff and external customers. Candidates should have a 3+ year track record in technical writing or related fields, a bachelor’s degree in a relevant

Qualifications

• 3+ years of experience in technical writing, product communications, marketing support, or similar role
• Bachelor’s Degree in Communications, Marketing, Business, Public Administration, Information Technology, or related field; or equivalent professional experience
• Strong ability to translate complex technical information into clear, concise written materials
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams, SharePoint)

Responsibilities

• Draft and prepare high-quality communications related to system changes, enhancements, releases, and modernization initiatives
• Develop branded materials including executive summaries, staff announcements, customer notifications, presentations, and one-page initiative overviews
• Coordinate communication distribution through approved platforms (Constant Contact and internal email channels)
• Serve as liaison between Planning & Development and Communications for major initiatives
• Translate technical project updates into leadership-ready summaries highlighting outcomes and value

Skills

Technical writing

Product communications

Marketing support

Leadership communications

Education

Bachelor’s Degree in Communications

Tools

Power BI

Jira

Scribe

Constant Contact

Job description

Lawrenceville, United States | Posted on 03/31/2026

• Job Type Contract
• Date Opened 03/31/2026
• Duration 6 to 12 months
• State/Province Georgia
• Country United States
• Experience • 3+ years of experience in technical writing, product communications, marketing support, or similar role
• Education • Bachelor’s Degree in Communications, Marketing, Business, Public Administration, Information Technology, or related field; or equivalent professional experience
• Work Hours 8 am to 5 pm

Job Responsibilities

We are seeking a skilled Accela Technical Writer for a 6 to 12 months contract role in Lawrenceville, GA. Candidate with strong experience in product communications, marketing support, and organizational messaging within technology-driven environments. This role will support Planning & Development’s technology initiatives by drafting, preparing, branding, and coordinating high quality communications related to system implementations, process improvements, data initiatives, and digital modernization efforts. This position will serve as a bridge between technical teams, project management, business stakeholders, and leadership to ensure that system changes, enhancements, and delivered value are clearly communicated to internal staff, external customers, and executive leadership. While Accela is a major platform within the portfolio, this role will support communications across all technology initiatives, including GIS, analytics (Power BI), process documentation tools (Scribe), Jira, custom web forms, and other digital solutions. Strong writing skills, the ability to translate technical concepts into clear and accessible language, and experience preparing leadership-ready materials are essential. Skills: •Bachelor’s Degree in Communications, Marketing, Business, Public Administration, Information Technology, or related field; or equivalent professional experience •3+ years of experience in technical writing, product communications, marketing support, or similar role •Demonstrated ability to translate complex technical or operational information into clear, concise written materials •Strong proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams, SharePoint) Preferred Experience: •Experience supporting technology, software, or system implementation initiatives •Experience working in a local government or public sector environment •Experience preparing branded materials aligned with organizational standards •Experience developing internal and external communication plans •Experience using email marketing or campaign tools such as Constant Contact •Experience coordinating communications with centralized Communications teams •Familiarity with platforms such as Accela, GIS, Power BI, Jira, Scribe, or similar enterprise tools Responsibilities:•Draft and prepare high-quality communications related to system changes, enhancements, releases, and modernization initiatives •Develop branded materials including executive summaries, staff announcements, customer notifications, presentations, and one-page initiative overviews •Support Product Owners and Project Managers by preparing ready-to-review communication drafts that clearly articulate purpose, impact, and value •Coordinate and manage communication distribution through approved platforms, including Constant Contact and internal email channels •Serve as liaison between Planning & Development and Communications for major initiatives •Ensure consistency in messaging, terminology, tone, and formatting across all projects •Translate technical project updates into leadership-ready summaries that highlight outcomes, efficiencies, and operational improvements •Assist in maintaining portfolio-level narratives that communicate cumulative value and modernization progress •Track communication engagement metrics where applicable and provide feedback to project leadership Support quality control and professional presentation standards for all deliverables

Responsibilities

•Draft and prepare high-quality communications related to system changes, enhancements, releases, and modernization initiatives •Develop branded materials including executive summaries, staff announcements, customer notifications, presentations, and one-page initiative overviews •Support Product Owners and Project Managers by preparing ready-to-review communication drafts that clearly articulate purpose, impact, and value •Coordinate and manage communication distribution through approved platforms, including Constant Contact and internal email channels •Serve as liaison between Planning & Development and Communications for major initiatives •Ensure consistency in messaging, terminology, tone, and formatting across all projects •Translate technical project updates into leadership-ready summaries that highlight outcomes, efficiencies, and operational improvements •Assist in maintaining portfolio-level narratives that communicate cumulative value and modernization progress •Track communication engagement metrics where applicable and provide feedback to project leadership Support quality control and professional presentation standards for all deliverables

Job Description

We are seeking a skilled Accela Technical Writer for a6 to 12 months contract role in Lawrenceville, GA. Candidate with strongexperience in product communications, marketing support, and organizationalmessaging within technology-driven environments. This role will supportPlanning & Development’s technology initiatives by drafting, preparing,branding, and coordinating high quality communications related to systemimplementations, process improvements, data initiatives, and digitalmodernization efforts. This position will serve as a bridge between technicalteams, project management, business stakeholders, and leadership to ensure thatsystem changes, enhancements, and delivered value are clearly communicated tointernal staff, external customers, and executive leadership. While Accela is amajor platform within the portfolio, this role will support communicationsacross all technology initiatives, including GIS, analytics (Power BI), processdocumentation tools (Scribe), Jira, custom web forms, and other digitalsolutions. Strong writing skills, the ability to translate technical conceptsinto clear and accessible language, and experience preparing leadership-readymaterials are essential.

Skills:

· Bachelor’s Degree in Communications, Marketing,Business, Public Administration, Information Technology, or related field; orequivalent professional experience

· 3+ years of experience in technical writing,product communications, marketing support, or similar role

· Demonstrated ability to translate complextechnical or operational information into clear, concise written materials

· Strong proficiency in Microsoft Office Suite(Word, PowerPoint, Excel, Outlook, Teams, SharePoint)

Preferred Experience:

· Experience supporting technology, software, orsystem implementation initiatives

· Experience working in a local government orpublic sector environment

· Experience preparing branded materials alignedwith organizational standards

· Experience developing internal and externalcommunication plans

· Experience using email marketing or campaigntools such as Constant Contact

· Experience coordinating communications withcentralized Communications teams

· Familiarity with platforms such as Accela, GIS,Power BI, Jira, Scribe, or similar enterprise tools

Responsibilities:

· Draft and prepare high-quality communicationsrelated to system changes, enhancements, releases, and modernizationinitiatives

· Develop branded materials including executivesummaries, staff announcements, customer notifications, presentations, andone-page initiative overviews

· Support Product Owners and Project Managers bypreparing ready-to-review communication drafts that clearly articulate purpose,impact, and value

· Coordinate and manage communication distributionthrough approved platforms, including Constant Contact and internal emailchannels

· Serve as liaison between Planning &Development and Communications for major initiatives

· Ensure consistency in messaging, terminology,tone, and formatting across all projects

· Translate technical project updates intoleadership-ready summaries that highlight outcomes, efficiencies, andoperational improvements

· Assist in maintaining portfolio-level narrativesthat communicate cumulative value and modernization progress

· Track communication engagement metrics whereapplicable and provide feedback to project leadership Support quality controland professional presentation standards for all deliverables