Gateway Manager

JAS Worldwide; Los Angeles (CA); On-site; USD 110,000 - 120,000; Full time

Job summary

JAS Forwarding (USA), Inc. in Los Angeles leads Air Gateway import and export operations, delivering service excellence to internal branches, overseas partners, and external stakeholders.

The Gateway Manager develops strategies to improve efficiency, supervises staff, negotiates with carriers, and ensures compliance with policies and regulations. This position highlights leadership and operational excellence within a global logistics network.

Qualifications

• Strong knowledge of air freight forwarding and gateway operations.
• Proven leadership and team development skills.
• Experience managing KPIs and driving operational performance.
• Knowledge of budgeting, cost control, and financial management.
• Proficiency with Microsoft Office Suite and transportation systems.

Responsibilities

• Lead and manage all Air Gateway import and export operations in accordance with JAS policies, procedures, and established best practices.
• Ensure the highest levels of service quality and operational performance are delivered to internal branch customers, overseas partners, and external stakeholders.
• Develop and execute operational strategies to improve efficiency, productivity, and cost management within the gateway operation.
• Oversee scheduled consolidation services and ensure timely, accurate movement of freight to domestic and international destinations.
• Coordinate export consolidations and provide operational support and communication to U.S. stations and global network partners.
• Build and maintain strong relationships with airlines, carriers, and service providers to support capacity requirements and service objectives.
• Negotiate pricing, service agreements, and operational parameters with carriers to support gateway and organizational goals.
• Monitor carrier performance and ensure service failures are promptly addressed, communicated, and documented.
• Implement, maintain, and improve operational procedures, communication standards, and customer service processes.
• Manage departmental budgets and support financial objectives through cost control and operational optimization.
• Partner with Operations, Finance, Human Resources, and Compliance teams to effectively resolve operational, personnel, and administrative matters.
• Ensure compliance with company policies, regulatory requirements, security protocols, and work instructions.
• Analyze operational metrics and develop action plans to drive continuous improvement and performance excellence.
• Perform additional duties and special projects as assigned.

Skills

Air gateway operations

Leadership

Cost control

Analytical thinking

Communication skills

Carrier management

Education

Bachelor's degree in Business/Logistics/Transportation

Tools

Microsoft Office

Transportation systems

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Air Gateway manual and defined Best Practices outline the expectations, requirements and standards of each Import and Export Gateway operation. The Gateway Manager is responsible to ensure that these policies are adhered to at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead and manage all Air Gateway import and export operations in accordance with JAS policies, procedures, and established best practices.
• Ensure the highest levels of service quality and operational performance are delivered to internal branch customers, overseas partners, and external stakeholders.
• Develop and execute operational strategies to improve efficiency, productivity, and cost management within the gateway operation.
• Oversee scheduled consolidation services and ensure timely, accurate movement of freight to domestic and international destinations.
• Coordinate export consolidations and provide operational support and communication to U.S. stations and global network partners.
• Build and maintain strong relationships with airlines, carriers, and service providers to support capacity requirements and service objectives.
• Negotiate pricing, service agreements, and operational parameters with carriers to support gateway and organizational goals.
• Monitor carrier performance and ensure service failures are promptly addressed, communicated, and documented.
• Implement, maintain, and improve operational procedures, communication standards, and customer service processes.
• Manage departmental budgets and support financial objectives through cost control and operational optimization.
• Partner with Operations, Finance, Human Resources, and Compliance teams to effectively resolve operational, personnel, and administrative matters.
• Ensure compliance with company policies, regulatory requirements, security protocols, and work instructions.
• Analyze operational metrics and develop action plans to drive continuous improvement and performance excellence.
• Perform additional duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

• Lead, coach, and develop gateway employees through performance management, mentoring, training, and career development initiatives.
• Foster a collaborative, customer-focused, and results-driven culture while promoting teamwork, accountability, and continuous improvement.
• Manage all aspects of employee lifecycle activities, including recruiting, onboarding, performance evaluations, employee relations, corrective actions, and succession planning in partnership with Human Resources.

QUALIFICATIONS

• Strong knowledge of air freight forwarding and gateway operations.
• Proven leadership and team development skills.
• Ability to drive operational efficiency and process improvement.
• Strong analytical, problem-solving, and decision-making abilities.
• Effective communication and relationship-building skills.
• Experience managing carrier performance and service execution.
• Knowledge of budgeting, cost control, and financial management.
• Proficiency with Microsoft Office Suite and transportation systems.

EDUCATION & EXPERIENCE

• Bachelor's degree in Business, Logistics, Supply Chain, Transportation, or related field preferred.
• Equivalent combination of education and industry experience will be considered.
• 5-7 years of freight forwarding, transportation, or logistics experience.
• 4+ years of Gateway, HUB, or air freight consolidation operations experience.
• 4+ years of leadership or supervisory experience.
• Knowledge of domestic and international transportation networks, routing, and cargo movement.
• Experience negotiating carrier agreements and managing airline relationships.
• Experience managing KPIs and driving operational performance.

ENVIRONMENT

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to__ %) required in support of the position’s responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds. This position requires employee to frequently work in a fluid, fast paced environment.

ADDITIONAL

• The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
• The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

• As an equal opportunity employer, we comply with state pay transparency laws. We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis. The base salary range for this position is $110,000 to $120,000 annually, in accordance with the state pay transparency law.

• Individual pay within this range is determined based on a variety of factors including, but not limited to, relevant experience, education, skills, and performance. Our goal is to ensure fair and equitable compensation for all employees.

DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)

Management retains discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.