Gateway Facilities Maintenance Agent DL

DHL; New York (NY); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

Retirement Savings – 401K with company

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Job summary

DHL Express is seeking a Facility Agent to support a fast-paced environment, ensuring safe, clean, and operational facilities. The role involves maintaining records, assisting with events, and handling mail, shipments, and equipment with strong attention to detail.

Ideal candidates will have a high school diploma or equivalent, MS Office and IT troubleshooting skills, and the ability to pass FAA/TSA/CBP background checks for SIDA badge eligibility. Competitive pay and benefits are offered.

Qualifications

• High School diploma or Technical Certification or equivalent education, training and experience.
• Subject matter expert in service, production, or support area of responsibility with attention to detail.
• Proficient in the use of MS Office software ACD and Quality Monitoring System.

Responsibilities

• Facilitate a variety of facilities tasks to ensure high levels of customer service in a fast-paced environment.
• Maintain facilities records, logs and asset movement with accurate documentation.
• Support safety programs, organize space efficiently and assist with events and program setup.

Skills

MS Office proficiency

IT troubleshooting

Background checks required (FAA/TSA/CB

Attention to detail

Education

High School diploma or Technical Certification or equivalent education, training and experience

Tools

ACD

Quality Monitoring System

Job description

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

The Facility Agent will facilitate a variety of facilities tasks to ensure high levels of customer service in a fast-paced environment. Assists Project Coordinator in all work and service requests, maintaining facilities computerized maintenance system to ensure accurate records on equipment, locations, and facilities. Help maintain departmental files and records, furniture, and equipment with strong attention to detail. Maintains departmental files and records of assets and equipment movement, help ensure the facility is running properly and has the resources needed to provide employees with a safe, clean, and operational facility.

Key Accountabilities:

• Lift heavy boxes, files, paper, etc. when needed.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
• Consistently adhere to all business and safety procedure guidelines
• Take directions from supervisor or site manager.
• Maintain all logs and reporting documentation.
• Participate in cross-training (Filing, outgoing shipments, etc.)
• Operating mailing, copy or scanning equipment.
• Shipping & Receiving use a pallet jack to move and unload pallets.
• Handle time-sensitive material (i.e., confidential, urgent packages)
• Create and ship files.
• Provide backfill when needed.
• Sort and deliver mail, small packages.
• Moving, setup, and breakdown of programs and events
• Set up (Support Customer Service events)
• Member and active participant of the ERT/Safety team
• Perform other tasks as assigned.
• Support implementation of appropriate plans for best allocation and utilization of space and resources for new buildings, or re- organizing of current premises.
• support the management of the health and safety committee.
• Day-to-day operational objectives as agreed by staff or contractors have been completed satisfactorily and lookout for any deficiencies.
• Support implementation of process improvement and performance management techniques to monitor achievement of agreed service levels.
• Support all maintenance activities at the site, ensuring repairs and changes are performed timely and flawlessly.
• Ensure all necessary facilities systems are kept in reliable working conditions and that they meet any required customer / regulatory specifications.
• Maintenance: submitting or completing maintenance orders, including repairs to electrical, plumbing, and structural issues
• Maintaining day-to-day operations of facilities, through ticketing system.
• Conducts and documents regular facilities inspections.
• Stocking and services supply in the employee breakrooms.

Skills/Qualifications:

• High School diploma or Technical Certification or equivalent education, training and experience and 1+ years’ experience in a related field
• Subject matter expert in service, production, or support area of responsibility. Performs all the standards with great attention to detail
• Proficient in the use of MS Office software ACD, MS Office, Quality Monitoring System, etc.
• Basic Troubleshooting IT Skills relating to PCs and peripheral devices i.e., printers, monitors, etc.
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work

Employee Benefits & Incentives

• Competitive Pay - $33.80/hourly
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.