Field Services Supervisor II DL - Coppell TX

DHL Express; Coppell (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Bonus programs

401K with match

Medical, dental, vision

Tuition reimbursement

Generous PTO

Paid leave

Employee discounts

Employee assistance

Training opportunities

Job summary

DHL Express in Coppell, TX is seeking a Field Service Supervisor to coordinate parcel movement by air and ground, including international shipments. You will oversee airport ramp operations, back-office staff, and customs coordination, driving efficiency and service quality.

The role requires supervisory experience, strong customer service, and proficiency with MS Office tools. A valid driver's license and willingness to lead a team are essential.

Qualifications

• BS/BA and 2 years’ experience, including supervisory experience.
• Professional certification may be required in some areas.
• Valid driver’s license and clean Motor Vehicle Record.

Responsibilities

• Expedites daily operations to ensure client satisfaction and profitability.
• Supervises airport ramp operations and cargo handling per regulations.
• Monitors warehouse sort operations for international shipments.
• Oversees back office staff and flight monitoring; communicates network updates.
• Collaborates with US Customs and DHL Import clearance for correct processing.
• Manages KPIs and cost control; assists in annual budget preparation.
• Provides guidance and training to staff; motivates team to meet standards.
• Identifies process improvements and develops solutions to issues.

Skills

Customer service

Leadership

Budgeting

Communication

Problem solving

Education

BS/BA

Tools

MS Office

Excel

Outlook

Job description

What makes DHL great Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today… We have an immediate career opportunity for a qualified Field Service Supervisor. The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations.

Key Responsibilities

• Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
• Supervises warehouse sort operations processing international import and export shipments
• Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
• Charged with developing and managing relationships with Business Partners
• Responsible for development and implementation of special projects
• Ensures quality system is implemented and maintained within area of responsibility
• Manage Key Performance Indicators and cost levels
• Assists in annual budget preparation
• Provides technical product assistance to staff
• Advises staff of changes to company policies and goals
• Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
• Sets objectives and delivers results with a short-term, operational focus
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
• Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
• Assigns and checks work
• Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
• Provides guidance and training
• Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions

Skills & Qualifications

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• Typically requires BS/BA and 2 years’ experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
• Must be 18 years old
• Excellent customer service skills
• Candidate must pass pre-employment background, drug, and medical physical screening

Physical Requirements

• Must be able to lift up to seventy (70) lbs occasionally
• Must be able to lift forty (40) lbs frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.