Gatehouse Security Staff

FirstService Residential; Waxhaw (NC); On-site; USD 20,000 - 29,000; Part time

Job summary

FirstService Residential in Waxhaw, NC is seeking a Part-time Gatekeeper to be the first contact for homeowners, board members, residents, guests and vendors. You will greet visitors, provide directions, and escalate issues as needed.

This role emphasizes courtesy and safety, requiring the ability to respond to emergencies, operate gate controls, and follow association policies. The position is on-site with expected evening(s), weekend, and holiday shifts.

Qualifications

• High school diploma or equivalency required.
• Must possess strong customer service, communication, and interpersonal skills.

Responsibilities

• Understand and react to emergency situations and operate electronic gate control systems.
• Provide exceptional service to residents and guests.
• Greet and welcome residents and guests and direct them to their destination.
• Comply with all safety regulations.
• Follow all policies and procedures established by association for the gate house.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business with high standards of personal, professional and ethical conduct.
• Perform or assist with operations to maintain workflow and schedules.
• Notify supervision of unusual equipment or operational problems and the need for supplies.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Description

Job Overview

As a Part-time Gatekeeper, you will be the first point of contact for every homeowner, board member, resident, guest, and vendor. The Gatekeeper ensures the highest possible level of service is being offered to all incoming residents and guests.

Your Responsibilities

• Must be able to understand and react to emergency situations and operate electronic gate control systems.
• Provide exceptional service to all residents and guests
• Responsible for greeting and welcoming residents and guests and directing them to their destination if assistance is needed.
• Comply with all safety regulations
• Follow all policies and procedures established by association for the gate house
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

Skills & Qualifications

• High school diploma or equivalency required
• Must possess strong customer service, communication, and interpersonal skills

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Compensation

$18.00 per hour

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.