Gatehouse Officer (Flex)

Highland Springs by Erickson Senior Living; Matthews, Northern (NC, KY); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k with match

On-site health centers

Employee discounts

Growth opportunities

Job summary

Erickson Senior Living’s Windsor Run community in Matthews, NC, seeks a Gatehouse Officer to staff the entrance, greet visitors, and deliver exceptional customer service. This PRN/flex role emphasizes safety, security, and hospitality within a continuing care retirement setting.

Expect 18+ with prior gatehouse or security experience and a valid driver’s license. Company benefits include medical/dental/vision, PTO, 401(k) with match, and on-site wellness services.

Qualifications

• Must be at least 18 years old.
• Prior experience as a Security Gatehouse Officer preferred.
• Current and valid driver’s license preferred.

Responsibilities

• Acknowledge visitors, greet warmly, and offer assistance to all entering the community.
• Screen all vehicle and pedestrian traffic entering the community.
• Provide parking passes, maps, and guide visitors to appropriate parking areas.
• Document all visitors and vendors/contractors in the gatehouse log.
• Inform the security supervisor of inspectors, government representatives, process servers, and law enforcement.
• Complete thorough incident reports using the online system.
• Maintain confidentiality of resident and company information.

Skills

Gatehouse experience

Customer service

Job description

Location:

Windsor Run by Erickson Senior Living

Join our team as a Gatehouse Officer. In this role you will staff the Gatehouse entrance to the community and deliver exceptional customer service and hospitality, while fostering an environment of safety and security.

Shift:

Flex(PRN)

What we offer

• Compensation: Starting at $16 an hour
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

How you will make an impact

• Acknowledge visitors, provide a pleasant greeting, and offer assistance as needed to all persons entering the community
• Screen all vehicle and pedestrian traffic entering the community
• Provide proper parking passes, maps, and instructs visitors to park in appropriate spaces
• Document all visitors and vendors/contractors via the standard gatehouse log in
• Inform the security and emergency services supervisor of any inspectors, government representatives, process servers, and law enforcement attempting to enter the community
• Complete thorough and detailed incident reports using our online report system
• Maintain strict confidentiality regarding all information pertaining to protected health information or any other sensitive or confidential information obtained while employed by or pertaining to the company, its employees, business information, or residents

What you will need

• Must be at least 18 years old
• Prior experience as a Security Gatehouse Officer preferred
• Current and valid driver’s license preferred

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Windsor Run is a beautiful 60-acre continuing care retirement community in the town of Matthews in Mecklenburg County, North Carolina. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Windsor Run helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.