Gate Technician/Installer

Precision Garage Door of Tampa Bay; Grapevine (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Precision Garage Door of Tampa Bay is seeking a Service Technician for gate entry systems to perform preventative checks, diagnose and repair mechanical and electrical issues, and communicate repair options to clients.

The role requires handling gate systems, welding when needed, and delivering excellent customer service on-site. A self-starter attitude and ability to work with the team are essential.

Qualifications

• Proven field service experience.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to lift/move heavy equipment.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Skills

Field service experience

Troubleshooting

Customer communication

Tools

Welding

Electrical repair

Job description

Salary Range: $80,000.00 To $120,000.00 Annually

Service Technician for gate entry systems to include gate operator system and all mechanics that encompasses gate functionality. Perform preventative checks on motors, gears, photo eyes, and wiring. Diagnose and repair any mechanical, electrical issues, replace parts and repair gate systems often involving welding. Identify issues with sensors and control boards. Communicate with client, explain repairs and recommend upgrades, as well as explain the new system option and be able to explain all gate systems we offer that they could utilize.

We are looking for a self-starter Service Technician for Access Control to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

What We're Looking For

• Positive attitude and a strong work ethic
• Ability to lift/move heavy equipment
• Valid driver's license with at least 5 years of driving experience
• Proven field service experience
• Ability to troubleshoot, test, repair and service technical equipment