Gate Security I Officer - 1st Shift

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Matching 401K

Growth opportunities

Medical benefits

Dental benefits

Vision benefits

Employee Assistance Program

Paid Time Off

ClubGo program discounts

Tuition Reimbursement

Continuing Education

Job summary

Holiday Inn Club Vacations in Orlando, FL is seeking a Security Gate Officer responsible for gate operations, access control, and guest safety. The role requires a friendly, proactive attitude and the ability to multitask while guiding guests, answering phones, and coordinating with front desk.

Applicants should have strong customer service and two years of hotel or retail experience with high guest contact.

Qualifications

• Strong customer service background.
• Two years of hotel or retail experience with high customer contact preferred.

Responsibilities

• Greet guests warmly, offer guidance regarding the resort and directions to reach destinations.
• Identify and engage suspicious individuals attempting access under false pretenses and verify their purpose for being on the property.
• Greet employees arriving for work and verify active ID cards.
• Greet incoming deliveries, verify vendors, and direct drivers.
• Coordinate with Security Officers during emergencies to route arriving vehicles efficiently.

Skills

Customer service

Job description

• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits

This position is responsible for performing gate operations and access control duties to ensure the safety and security of guests and team members, protect Orange Lake's assets, and maintain controlled access to the resort. This high guest-contact role requires an approachable, friendly, enthusiastic, and self-motivated demeanor with a strong guest-focused mindset. The ideal candidate must be able to multitask effectively while answering phones, greeting vehicles, and assisting walk-up traffic.

Company Benefits

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses

Essential Duties And Tasks

• Greet guests warmly, offer advice and guidance regarding the resort. Security Gate Officers will ensure all guests (be they owners, overnight, recreational or business related) receive directions on how to reach their intended destinations. Work closely with the front office team to conform reservations
• Identify and engage any suspicious person(s) who may attempt to access the property under false pretenses and verify their purpose for being on the property.
• Greet employees arriving for work by confirming they possess their active OLCC Employee ID Card.
• Greet incoming Warehouse deliveries, confirm they are vendors and provide appropriate directions to the drivers.
• Coordinate with Security Officers during emergency situations to ensure arriving emergency vehicles receive directions on how to reach their intended destinations in a timely manner.

EDUCATION And/or EXPERIENCE

• Strong customer service background.
• Two years of hotel or retail experience with high customer contact preferred.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

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