Gate Greeter

BENCHMARK; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Job summary

Pyramid Global Hospitality is seeking a friendly Gate Access/Guest Services Associate for South Seas, Captiva Island, FL. You will monitor gates, manage passes, and track movements of guests, vendors, and owners while maintaining accurate records and keys.

This role emphasizes guest service, security, and collaboration with Front Desk and Security teams. The position requires a high school diploma, strong interpersonal skills, and experience with a Property Management System.

Qualifications

• High school diploma or equivalent required or preferred depending on location.
• Strong interpersonal and communication skills; able to handle multiple tasks.
• Proficiency with a Property Management System (PMS) and basic computer skills.

Responsibilities

• Monitor and control gate access to the resort; ensure proper identification and authorization.
• Prepare and distribute parking passes; log issued passes and maintain decals.
• Maintain records of entrants; track vendors, owners, and guests movements.
• Provide directions and assist guests, vendors, and owners on site.
• Distribute keys and conduct daily checks on key boxes and return processes.
• Distribute welcome packets and resort maps to arrivals; assist in guest services.
• Use PMS and Key System to access guest details and manage keys.
• Prepare daily gate activity reports and incident notes.
• Maintain security presence at the gate to enhance guest experience and safety.
• Assist Front Desk with arrivals/departures and other guest-related tasks.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and the Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals. At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life. Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality.

Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact.

What you will have an opportunity to do:

• Gate Access Control: Monitor and control access to the resort, ensuring only authorized individuals enter. Open the gate for arrivals and ensure proper identification and permissions.
• Parking Pass Management: Prepare and distribute parking passes for all arrivals, including resort guests, owners, and timeshare arrivals (as needed). Log all issued passes. Ensure updated and correct permanent parking decals are on vehicles (were needed).
• Tracking and Documentation: Maintain accurate records of all individuals who enter and exit the resort. Track where vendor, owners and guests are headed and provide necessary information to the appropriate departments.
• Directional Assistance: Provide clear and accurate directions to all guests, vendors, and owners ensuring they can easily locate their destination within the resort.
• Key Management: Provide keys to guests and vendors as needed, ensuring all keys are tracked and returned. Conduct daily checks on the key box, sorting and returning keys to the Front Desk or Key Watcher system.
• Material Distribution: Hand out welcome packets, resort maps, and other materials to arrivals as required.
• Guest Services Liaison: Act as the first point of contact for vendors, guests, and owners at arrival, and communicate with and between guest services and security as needed. Coordinating with the Front Desk to assist with arrivals, departures, and any guest needs. Assist with guest arrivals and departures as needed, ensuring that all processes are followed, and guests receive the necessary support.
• System Use: Utilize the resort's Property Management System (PMS), and Key System to access guest details, manage keys, and assist with other guest-related functions.
• Daily Reporting: Prepare and submit daily reports of gate activity, including all ins and outs, key distribution, and any incidents or observations.
• Security Presence: Maintain a vigilant presence at the gate to deter unauthorized access and enhance the resort's overall guest service experience and security.
• Additional Duties: Assist with other tasks as assigned by the Guest Services Management Team, including assisting the Front Desk with basic functions related to arrivals and departures.

Position Requirements

• Education: High school diploma or equivalent.
• Experience: Prior experience in a customer service or security role is preferred.
• Skills: Strong interpersonal and communication skills, attention to detail, ability to handle multiple tasks, proficiency in using a Property Management System (PMS), and basic computer skills.
• Attributes: Friendly and welcoming demeanor, professional appearance, reliable, and able to work independently or as part of a team.

PHYSICAL/MENTAL REQUIREMENTS: The position involves working outdoors in varied weather conditions. Requires standing for extended periods.

HOURS REQUIRED: 40 hours per week, flexible schedule, will be required to work weekends and/or holidays.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation: $18.00 - $18.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4 percent Commuter and Company-paid Toll Programs.

Full-time, hourly at rate of $18.00.

Welcome gate of South Seas and Pool areas.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and the Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.