GATE ATTENDANT, EL DORADO REGIONAL PARK (RECREATION LEADER SPECIALIST IV-N/C)

City of Long Beach; California (MO); On-site; USD 60,000 - 80,000; Part time

Job summary

The City of Long Beach is seeking a dynamic Gate Attendant - Recreation Leader IV to deliver excellent customer service at El Dorado Regional Park. This role involves selling parking tickets, assisting guests with inquiries, and adhering to safety protocols in a vibrant park environment. Candidates should be prepared for outdoor work and possess strong communication skills.

Qualifications

• Must be at least 18 years of age.
• Experience in recreation or customer service setting preferred.
• Ability to stand for long periods and work in various weather conditions.

Responsibilities

• Sell daily parking tickets and handle cash and credit card transactions.
• Provide general park information and troubleshoot customer issues.
• Maintain a clean workspace and follow safety procedures.

Skills

Customer Service

Basic Mathematics

Communication

Organizational Skills

Tools

Clover or similar systems

Job description

The Department of Parks, Recreation and Marine, Community Recreation Bureau, has immediate openings for an unclassified Gate Attendant - Recreation Leader IV (Non-Career), at El Dorado Regional Park. The El Dorado Regional Park Complex is approximately 500 acres and sees over 1 million visitors annually. As a Regional Park Gate Attendant you are the first staff member to greet our patrons. You must have excellent customer service skills, be able to accurately work a cash register and credit card machine, move quickly and stand for periods of time outside, and troubleshoot customer questions/concerns about the park.

The Department of Parks, Recreation and Marine is a nationally recognized and award-winning organization with 1,100 full-time/part-time staff and a budget of $85 million. The Department oversees facilities and programs that reflect the needs and interests of a culturally diverse community, including 170 parks with more than 3,200 acres devoted to open space and recreation, 27 community centers, 3 public pools, 6 miles of beaches, and 3 marinas.

The Department provides free and fee-based recreational programs and leisure opportunities, both self-directed and organized, for people of all ages and cultures. Youth programs include free youth sports for ages 5 to 14 serving nearly 10,000 participants annually, summer and vacation day camps, 2,100 recreational and educational classes, sailing and aquatics instruction, teen center activities, skateboarding opportunities, and supervised afterschool and weekend activities at parks and schools. In addition, approximately 12,000 youth participate in non-Department sports leagues that utilize park facilities.

Non-Career employees are allowed a maximum of 1,600 work hours available over a 12-month period, and are considered temporary, at-will employees who are not typically eligible for benefits. However, non-career employees may qualify for health coverage and sick leave accruals subject to applicable federal and state provisions.

• Sell daily parking tickets to patrons entering the Regional Park.
• Use register system for cash and credit card sales.
• Make correct change and tally annual pass entries.
• Provide customer service and general park information to guests in a polite and timely manner.
• Be able to troubleshoot customer issues and relay concerns to supervisor on duty.
• Maintain a clean workspace, and follow all safety procedures while working in high vehicle traffic areas.
• Perform other related duties as assigned.

This position is open to all candidates who meetthe following minimum qualifications:

• Must be at least 18 years of age.
• Must be willing to work an irregular schedule, including early morning shifts, evenings, weekends, and holidays.
• Must be willing to work outside, in various weather conditions, for extended periods of time
• Must be able to stand for long periods of time, enter and exit the booth, and stoop/bend.

DESIRABLE QUALIFICATIONS:

• Proficiency in the use of Microsoft Word.
• Experience working in a recreation or customer service setting.
• Experience with Clover or other registration software systems.
• Experience with cash handling in a recreation or customer service setting.

The successful candidate will possess the following:

• Ability to perform basic mathematics.
• Excellent written and oral communication skills.
• Excellent organizational and customer service skills.
• Ability to work independently and exercise good judgment.

This recruitment will close at 11:59 p.m. on Friday, June 27, 2025. To be considered, applicants must submit an online application. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of experience. The most qualified candidates will be invited to participate in further selection procedures.

Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered.

The City of Long Beach is anEqual Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to theCalifornia Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act.

The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If special accommodation is desired, or if you would like to request this information in an alternative format, please call 562-570-3181.

In support of the City’s Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public.

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