Gastroenterology Practice Supervisor & Operations Lead

Hackensack Meridian Health; Edgewater (NJ); On-site; USD 66,000 - 80,000; Full time

Job summary

Hackensack Meridian Health is seeking a Supervisor to coordinate and supervise clerical/clinical teams in a New Jersey practice. The role involves scheduling, registration, billing, collections, patient and team member satisfaction, and vendor coordination to ensure a smooth patient experience.

The position requires a high school diploma or GED and 2–5 years in a medical office. EMR experience is preferred and leadership skills are essential for success in this role.

Qualifications

• High School Diploma or GED required.
• 2-5 years experience in a medical office or health system.
• Experience reconciling account information.
• Moderate understanding of inventory management.
• Computer skills including data entry and spreadsheets.
• Excellent communication skills; leadership abilities and multitasking.

Responsibilities

• Prepares schedule for office for the month; ensures adequate coverage for all practice hours.
• Assists Director with recruitment and supervision of CMAs.
• Assists Director with CMAs performance appraisals.
• Collects, tabulates and analyzes monthly productivity statistics (revenue, patient volumes, expenses).
• Maintains timekeeping and schedules in PeopleSoft/MyWay for all employees.
• Prepares weekend schedule for practice/clinical hours.
• Ensures excellent customer service and patient satisfaction scores.
• Manages work assignments and master schedules.
• Ensures daily money is securely stored per protocol.
• Monitors patient flow and communicates delays to staff and patients.
• Collaborates with Director to cascade goals and objectives.
• Ensures timely and accurate data entry of demographics, charges, and payments.
• Keeps up-to-date with reimbursement procedures and insurance rules.
• Acts as liaison between Director, providers and staff.
• Coordinates clinical and clerical teams to promote teamwork.
• Monitors inventory and vendor purchases within budget.
• Addresses facility issues with director through work order coordination.
• Reviews invoices and ensures timely payments with vendors.
• Follows organizational competencies and standards of behavior.

Skills

Strong communication

Leadership abilities

Multitasking

Flexibility

Inventory management

Data entry

Education

High School Diploma or GED

Tools

PeopleSoft/MyWay

Billing systems

Excel

Job description

Hackensack Meridian Health is seeking a Supervisor to coordinate and supervise clerical/clinical teams in a New Jersey practice. The role involves scheduling, registration, billing, collections, patient and team member satisfaction, and vendor coordination to ensure a smooth patient experience.

The position requires a high school diploma or GED and 2–5 years in a medical office. EMR experience is preferred and leadership skills are essential for success in this role.