Gas Utility Project Manager - KPI Dashboards

Medium; Flint (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Wade Trim seeks a Project Manager to support day-to-day operations for internal and outsourced teams serving gas and electric utility clients, including Consumers Energy. You will monitor performance, develop KPI dashboards, and assist with workforce planning and improvement initiatives.

Reporting to the client manager, you will prepare performance data, participate in client meetings as needed, and escalate risks.

Qualifications

• Bachelor’s degree in Business, Operations, Project Management, Analytics, or a related field and two years of experience in project coordination, utility operations, workforce management, vendor support, customer service, or operational reporting. OR 6 years of related experience detailed above.

Responsibilities

• Coordinate day-to-day activities across internal and outsourced operational teams.
• Monitor and report on established service expectations and key performance indicators, including service level, quality, safety, customer satisfaction, productivity, utilization, adherence, and cost performance.
• Maintain performance scorecards, dashboards, operational reports, and action-item tracking.
• Review daily, weekly, and monthly results to identify trends, risks, and improvement opportunities.
• Prepare KPI data, performance summaries, and supporting materials for leadership and client meetings.
• Attend client meetings when requested to provide operational or data support.
• Coordinate approved corrective action plans and track progress through completion.
• Perform root cause analysis on performance gaps, service-level misses, staffing concerns, and cost variances.
• Support recurring operational reviews and governance meetings.
• Support vendor performance monitoring, onboarding, training readiness, and compliance with established procedures.
• Assist with forecasting, capacity planning, scheduling, staffing, adherence, and workforce reporting.
• Monitor workload, staffing coverage, productivity, shrinkage, overtime, and service-level risks.
• Support workforce planning related to seasonality, weather events, outages, system changes, and changing customer demand.
• Identify opportunities to improve workflows, automation, employee tools, quality, productivity, and service delivery.
• Coordinate assigned improvement projects, schedules, deliverables, risks, and action plans.
• Partner with Operations, Workforce Management, Quality Assurance, Training, IT, Finance, People Services, Procurement, and other supporting departments.
• Support quality, training, safety, compliance, data privacy, and customer protection requirements.
• Maintain accurate project documentation, reports, meeting notes, process guides, and performance records.
• Escalate significant client concerns, contractual matters, staffing decisions, budget impacts, scope changes, or strategic issues to the client manager.

Skills

KPI reporting

Dashboards

Analytical skills

Excel

Cross-functional collaboration

Project coordination

Data visualization

Travel readiness

Education

Bachelor’s degree in Business/Operations/PM or related field

Tools

Power BI

Tableau

Workforce management systems

Excel

Job description

Wade Trim seeks a Project Manager to support day-to-day operations for internal and outsourced teams serving gas and electric utility clients, including Consumers Energy. You will monitor performance, develop KPI dashboards, and assist with workforce planning and improvement initiatives.

Reporting to the client manager, you will prepare performance data, participate in client meetings as needed, and escalate risks.