Gas Service Technician I, II or Senior

Black Hills Energy; Wray (CO); On-site; USD 73,699,000 - 138,715,000; Full time

Benefits offered by this job

Annual discretionary bonuses

401(k) with company match

Tuition reimbursement

Generous paid time off

Job summary

Black Hills Energy in Wray, Colorado seeks a Service Technician to repair and service domestic appliances and perform gas-related tasks including meter work and emergency responses.

The role requires a high school diploma, a valid driver's license, up to 10% travel, EPA Refrigerant Certification within 1 year, and HVAC certification on hire. Compensation varies by level (I–Senior) and includes comprehensive benefits.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license and driving record meeting standards.
• Travel up to 10% of the time.
• EPA Refrigerant Certification must be obtained within 1 year of hire.
• Level I: No experience required; HVAC Certification within 1 year of hire.
• Level II: Minimum of two years' experience; HVAC Certification upon hire.
• Senior: Minimum of four years' experience; HVAC Certification upon hire.
• Excellent customer service and interpersonal skills are essential.
• Ability to read and interpret wiring diagrams.
• Mechanical aptitude and ability to use metering devices.
• Ability to work independently and adapt to changing environments.
• Ability to work overtime, weekends and holidays.

Responsibilities

• Promote safety in all phases of company operations.
• Repair and service domestic appliances under Service Guard (Furnace, Water Heater, Fireplace, Range and AC).
• Perform general customer-facing service activities including turn-ons/offs, meter replacements, gas-leak investigations.
• Carry out utility line locating and meter investigations.
• Provide proactive assistance in resolving customer complaints.
• Support Service Guard and Appliance Repair programs.
• Participate in on-call rotation covering weekends and after hours.
• Perform meter reading and system maintenance.
• Other duties as assigned.
• Visually examine appliances, diagnose with mechanical/gas theory, repair or replace components.
• Maintain safety for personnel, assets and the public.

Skills

Customer service

Reading wiring diagrams

Mechanical aptitude

Metering devices

Independent work

Overtime flexibility

Education

EPA Refrigerant Certification

Tools

HVAC Certification

Job description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other.

Position summary:

This important role will safely repair, and service domestic appliances covered. Employees will also be responsible for natural gas activities including and not limited to; responding to emergency orders, meter turn ons and offs, new construction meter installs and utility locating.

Pay Range:

This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.
Level I: $25.72 - $38.44 per hour
Level II: $28.75 - $43.17 per hour
Senior: $32.36 - $48.41 per hour

Reporting Relationship:

Operations Supervisor

Location:

Wray, Colorado

Essential Functions:

• Promote safety in all phases of company operations.
• Repair and service domestic appliances covered under Service Guard program. (Furnace, Water Heater, Fireplace, Range and Air Conditioning.)
• Perform general customer facing service activities including, but not limited to, turn-ons and turn-offs, replace meters, investigate calls regarding gas leaks and carbon monoxide presence, etc.
• Carry out some operations activities including utility line locating, meter investigations, and distribution system compliance activities.
• Provide proactive assistance in the resolution of customer complaints.
• Support Service Guard, Appliance Repair program.
• Participate in on-call rotation covering weekends and after hours.
• Perform meter reading activities and meter reading system maintenance.
• Other duties as assigned.

Additional Responsibilities:

• Visually examine appliances for defects, perform diagnostic tests applying mechanical, gas theory or principles to determine cause of malfunction; repair, adjust or replace components.
• Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.

What Is Required:

All Levels:

• High School Diploma or equivalent.
• This position requires driving responsibilities. You must hold and maintain a valid driver's license and a driving record that meets company and insurer standards.
• This role will be required to travel up to 10% of the time.
• EPA Refrigerant Certification must be obtained within 1 year of hire.

Level I:

• No experience required. Training provided.
• HVAC Certification or related experience must be obtained within 1 year of hire.

Level II:

• Minimum of two (2) years of experience.
• HVAC Certification upon hire.

Senior:

• Minimum of four (4) years of experience.
• HVAC Certification upon hire.

What Is Desired:

• Excellent customer service and interpersonal skills are essential.
• Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in Nebraska.
• Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision.
• Ability to read and interpret wiring diagrams.
• Mechanical aptitude and ability to use metering devices.
• Ability to work independently and adapt to a changing environment.
• Ability to work overtime, weekends and holidays, as required.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company:

We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!

• Annual discretionary bonuses
• 401(k) (6% company match and up to 9% company retirement contribution)
• tuition reimbursement
• generous paid time off benefits, including paid holidays and parental leave
• company paid life insurance and disability benefits (short and long term)
• critical illness
• accident & group hospital insurance
• pet insurance
• an employee assistance program and well-being benefits
• competitive medical, dental and vision insurance

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at [e-mail].

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please direct your inquiries to the Talent Team at [e-mail].